Forum Discussion
MarkMastro-52c7
7 years agoCommunity Member
Storyline 360 audio not playing when published
Today (4/16/18) I republished some courses (minor edits, no changes in settings) that are no longer playing the audio when viewed from a browser or from the Storyline output. The old versions played...
sofiadibene
6 years agoCommunity Member
Hi, not sure if anyone still needs help with this, but we figured out a way to solve it when it started happening to us. As someone said above, yes, it appears the audio files are getting corrupted when you publish to the Web. To fix that, when you go to publish, under Properties go to Quality, then to Audio, and on the audio bar slide the bitrate to the highest on the bar. This fixed it for us! It was even evident when we inspected the file. You open the story_content folder, then look at the .mp3 files. They should be normal sized files. I compared it to the corrupted one that wasn't working, and the .mp3 files weren't even there.