Forum Discussion
Storyline 360 audio not playing when published
Don't know if anyone is still following this thread, but ... just in case. I'm using "Presenter 360" on Windows 10 ... and have a maddening situation similar to those shared above!!
I have a 52 min runtime course that is mostly based on PowerPoint that includes six videos. The videos have been working fine; my audio for the slides works fine; Articulate seems to dislike my terminology in the "Menu" very much and continues to change the menu, usually after 2-3 successful publishes. However, the most horrifying unkown is:
The audio track on my videos just randomly cuts out! Sometimes a little here and a little there; sometimes the entire middle 1/3; sometimes just a few seconds ... and when it does drop audio, it also cuts off the last 20 seconds or so of the video all together.
Then, I can republish, upload to SCORM Cloud again, and it works. Then I edit my Menu AGAIN, maybe fix a typo, republish, upload to SCORM -- never having touched the videos, and they cut out in different places!?!
At first I wondered if it was because I was on a wireless connection and maybe it just dropped some data during the upload so I plugged in my network cable ... and that time it didn't lose audio! Ah hah! I've solved it, but .... then the next time, I rebooted the machine, didn't even open email, kept the network cable plugged in, and ... audio is cutting out again!?! Menu reverted back to an edit that held for 4-5 publishes?!?
As fabulous as this software is, I'm beginning to hate it!
Any ideas how to improve the consistency??? Anyone know what's triggering these behaviors??
THANKS for any suggestions. Hopefully someone has solved these issues ahead of me.
Cheers!