Forum Discussion
Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...
Happy Monday, David!
Appreciate the handy Peek recording, and sorry you're running into that delay! I tested your published 3.25.18088.0 output on Chrome v.73 where I'm also unable to reproduce any issues with the audio as heard in your Peek.
Out of curiosity, do you hear any issues with the audio in this Build 3.26.18364.0's published output?
In the meantime, I've opened a case with our Support Engineers. This is an excellent opportunity for them to lend a hand; look out for an email with some new approaches to try, and I'll follow along. We'll figure this out together!
Hi Katie,
The same delay occurs with the build you provided the link to. I wonder if there is a Chrome setting that is causing this delay. I recall reading that how Chrome treats the autoplay function is connected to the audio delay seen on slides that are auto advanced to.
