Storyline 360 crashes whenever I review my timeline or preview slides

Hi everyone,

Yesterday, we released a fix for a couple of issues in the latest version, Build 3.54.25674.0. It sounds like this may be applicable:

Fixed: Pressing the spacebar in slide view or using the timeline preview could prompt you to save your project file or cause Storyline 360 to close unexpectedly.

Storyline 360 Version History

Hi, Autumn, and welcome to E-Learning Heroes! ✨

Thank you for reaching out, and I'm sorry to hear you're experiencing errors when previewing your slides.

Let me ask you a few questions to help you troubleshoot the issue:

• Are you working from a local hard drive? We don't recommend working with files on a network drive.
• Have you attempted to repair Storyline 360? Here are the instructions.

If a repair doesn't solve the issue, I'd recommend opening a support case with our engineers.

Let me know if this works!

Hello, Maria! 

Thank you so much for your reply. Yes, I am working from a local hard drive. I will work with our Administrator to repair storyline. I will follow up if I continue having issues. 

I'm suffering the same issue following the same update. 

I'm having the same issues even after repairing and having the latest version.  Any suggestions?

Updating to the version Leslie mentioned fixed it for me.

Happy to hear Leslie's suggestion fixed this for you, David, and thanks for confirming!

Shelley, I'm sorry to hear you still see this issue after going through the recommended steps. From here, I've opened a support case so you can work directly with one of our support engineers. You'll hear from one of my teammates shortly!