Forum Discussion
Storyline 360: Error while opening Preview
When I want to preview my slides in Storyline 360 the loading window opens but it's not loading, afterwards, I get an error message.
Hi Julie,
Thanks for reaching out and I'm so sorry to hear you've hit this snag! I'm happy to help troubleshoot and have a few clarifying questions to start.
- Is this happening with only this specific file or multiple files?
- If the error report happens in a specific file: It's possible a corrupt object is causing the preview and publish to break. These steps to import the slides into a new project should help.
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If in multiple files: A fresh installation of Storyline 360 should help. Here are the steps.
- Are you comfortable sharing your file with our team? This will help us narrow down the issue. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!
