Forum Discussion
Storyline 360 File Keeps Crashing
I can't save, close, or publish a Storyline 360 file because it keeps crashing, and sometimes when I am trying to open it. Could someone please take a look at it and see if they can spot something wrong?
Thanks!
28 Replies
Just an update - after some trouble shooting, I figured out every time I had Microsoft word opened, Storyline would crash. I need the word doc to copy from, so I converted it to a PDF and it stop crashing. Very weird, but glad I figured it out.
Hi Shawna,
Thank you for sharing that update! I am glad to hear you found a solution.
Does Storyline continue to crash when MS Word is open? If so, please let us know so we can further troubleshoot the issue.
Please keep us posted and let us know if you have any questions!
My .story also keeps crashing, for multiple files... Is there any update on this thread? Thanks.
Hello Wei, and welcome to E-Learning Heroes. 😊
I appreciate you chiming in and sharing that you are experiencing crashing across project files. Are you working with local files, typically on your C: Drive?
Do you know what version of Storyline you're using?
- You can check by going to Help > About Articulate Storyline
We are currently on Build 3.60.26947.0 of Storyline 360. You can read all of the details here.
If you are on the latest version, I'd recommend repairing your software.
Hi Leslie,
Yes I'm current using the newest version. I think as you mentioned, I actually didn't have much of a crash when I was using a version from last yr. Just updated my SL several days ago. The diagnostics look all fine to be honest.
I will try uninstall it and see what it does. Will keep you posted 🙂 Thank you!
I actually did the above steps as suggested, but it's still keeping crushing when I'm replacing audio snippets.
I appreciate you keeping me up to date, Wei. Since you've already done quite a bit of troubleshooting, I'd like you to work directly with one of our support engineers. I've opened a support case on your behalf and you should be hearing from someone soon.
Seems I'm not the only one running into this issue. Doesn't matter what file I am working with, the size, or what I'm actually doing with SL 360; it just crashes. Not always the same crash either. Sometimes, it will show the huge red X across the screen, sometimes it will pop up the crash message, other times, the storyboards all just go completely blank (white). While previewing, at times elements on the board will just vanish. There's no rhyme nor reason to the crashes and it happens about 3-12X a day. I've even looked at my system resources (as this is a work-supplied laptop) but it appears the machine is more than enough to handle SL 360. So...wondering what it up? :)
Hello James, and welcome to E-Learning Heroes. 😊
I appreciate you chiming in to share what you are experiencing and the fact that it's happening across files.
Do you know what version of Storyline you're using?
- You can check by going to Help > About Articulate Storyline
We are currently on Build 3.60.26947.0 of Storyline 360. If you're interested, please read all the details of our version history.
If you are:
- not on the latest version, then updating your software will repair your installation as well.
- using the latest version, then I'd recommend repairing your software installation.
My version of Storyline is always up to date, including this one. I've been working with SL for quite some time now, so all of the steps you mentioned were followed prior to submitting my comment. No matter what I do, no matter what process or steps or actions I am doing within Storyline, for some reason, it just crashes out of the blue. Sometimes, as I mentioned, only once or twice a day; other days, it will crash every 15 minutes. Even with no other application open whatsoever - as I was thinking for some reason it sucking up resources - it will just crash. And, as I said, sometimes I get the actual "crash report" error pop-up, other times, just the big red Xs through the board, other times, all the artwork or some elements start disappearing off the screen and in previews.
I'm just dealing with it, as it seems many others are. I now save EVERY single slide change because I don't know when it's going to crash on me again.
I appreciate the additional information, James.
I've opened a support case on your behalf so that you can work 1:1 with one of our support engineers. You should be hearing from someone soon.
Hi all!
TRY THIS, worked for me...
I just had this same problem when trying to publish. Turned out to be a rogue empty text box on a slide.
I imported my file to a new file to try again. I went through process of elimination. Deleted a scene at a time and tried to publish, if it still crashed, I deleted another scene. Until I found the scene that was stopping it from publishing. So deleted all the other scenes and focussed on the one that was causing it to crash. I then did the same process with each slide.
I was left with one slide, I deleted everything from the slide, and it published. So started deleting element by element using the timeline pane at the bottom, eventually found an empty text box in the middle of the screen. Delete that and magic!
In hindsight that slide was the one that was showing as blank in the Scenes pane on the left-hand side!
TL;DR - look for a slide that isn't previewing right in the Scenes panel on the left. It has probably got a rogue element on it.
Hope this helps someone, would be good to give something back to this great user forum!
Best wishes.
