Forum Discussion
Storyline 360 freezes when I try to access Player Settings
Hi there,
I'm extremely frustrated as Articulate 360 keeps freezing anytime I try to access the player settings - I need to update the navigation and make sure that the controls aren't visible as I've made changes to this existing course and control navigation through buttons I include.
I have saved the file, rebooted my PC, and reopened the file to try again - I've done this a few times with no luck. The desktop app simply freezes when I click Player settings and I have kill it using the Task manager in Windows 10.
Everything on my PC is up to date.
Anyone else having this issue? Any thoughts on how to get around it?
Cheers
I've just discovered that I can get Storyline to respond if I hit the ESC key a few times - perhaps the popup window just isn't showing where it should?
Update: This is weird but makes sense given that the ESC key worked.
If I move Storyline to my second display a much smaller 19", from my main 27" display, the Player settings popup window appears above the application.
Does anyone know of a way that I can reset Articulate or is it just not happy with the 4K Benq HDR screen I'm using as my main display?Hi Lionel,
Thanks for reaching out, and I"m sorry you're running into some issues with HD monitors! I see some related bugs we have reported, but I'd like to have our team look at the scenario you're experiencing and confirm if that's the case.
I've opened a case on your behalf with our support team to take a closer look and provide better insight to figure out why this is happening!
Hi Ren,
Thanks. Happy to work with your team to improve Articulate 360.
FYI: The monitor in question is a BenQ SW271, I've made sure that I'm running the correct drivers.
Cheers
Lionel"Please consider the environment before printing this email."
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Hi Ren! Has there been any forward movement on this? I'm facing the same issue, and it doesn't matter which of my two monitors I have SL360 open on. I can't access any of the player settings to make the changes that are required for my work's style guide.
Hi Elizabeth, and welcome to the E-Learning Heroes community!
I'm sorry to hear you're experiencing an issue with accessing the player settings. I'm happy to help troubleshoot.
Please try these steps to determine if this is a scaling issue:
1. Open Storyline Shortcut and do a right-click.
2. Open the properties, now click on the tab "Compatibility."
3. Choose below the button "change high DPI-properties."
4. On High DPI scaling override, tick "Override high DPI scaling behavior."
5. Set Scaling performed by "System."If this doesn't solve the problem, I would like to connect you with one of our Support Engineers to investigate this further. You can get in touch with our team, here!
Hi Kelly, I'm having the same issue. I tried the steps you outlined above but it did not work for me. Do you have any other ideas on this issue? I'm using Windows 11 (up to date) and the latest Storyline 360.
Hi John,
I'm sorry you're having an issue with accessing the player settings! I opened up a support case on your behalf. You should be hearing from our support engineers soon to help you with this issue.
Thanks for reaching out!
