Forum Discussion
Storyline 360 lesson does not launch for some learners
In the past two weeks, we've started having reports of lessons not launching for some learners, but working fine for others. Some of the lessons have been in use for two years, others are more recently published. All learners are using the latest version of Chrome. We are troubleshooting with our LMS as well as checking here to see if you have any other similar reports.
I'm sorry to hear you're experiencing this trouble, SG. We're happy to help troubleshoot!
The first step would be to troubleshoot the courses in a different LMS environment to see if things behave as expected. Here's how to test in SCORM Cloud.
If things work as expected, I'd recommend letting your LMS admin know so they can continue troubleshooting. If you see the same behavior in SCORM Cloud, reach out to us directly here to dig in further with you.
Our LMS admin is testing in SCORM Cloud. Thank you
