Storyline 360 marker issue

My bad, the correct post should be this:

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If select "Lock player at optimal size", publish to html5, and review in a browser (no matter IE, Google Chrome), marker is perfect,  but the slide won't be responsive.

When select "Scale player to fill browser window", publish to html5, and review in a browser (no matter IE, Google Chrome), it's normal in a  browser with big size. When resize the browser (reduced), the marker (arrow) starts to shrink until it goes to invert. This setting is responsive. responsive.

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Thank you so much for those details, Wenqing! I'm seeing the same thing you're seeing, when I use a very large slide size like yours (1920 x 1080). It doesn't seem to happen with a smaller slide size. 

I'll get this reported to my team so we can begin looking at next steps. I really appreciate you reporting this to us, and I'll keep you posted on any new information I receive.

Is there an update as to whether or not this bug has been fixed? We are currently seeing the same problems. 

Hi Lyn,

I'm really sorry you ran into this bug, too. We're still looking into it and working on a fix. The more examples of files we have, the better. Would you mind sharing your file with me here? I would really appreciate it!

I have attached a file with a few slides. The marker issue is shown on slide 2.

We have run into some other issues with this latest set of updates and these are also included in this file. Slide 3 documents our difficulty with the Media Completes trigger. When published, the slide works fine but if you revisit the trigger does not occur. Slide 4 shows what happens if you use images with borders and then incorporate the use of states.

I had reported the issue with the Media Completes trigger to support and then let them know about the marker issue so I did give them this file - but without slide 4 with the image issues since we just found that one this afternoon.

Wow, I'm so sorry you've hit all of those issues, Lyn. To recap, I'm seeing these three bugs in your file:

1. "When media completes" trigger doesn't work correctly in Preview only (does work correctly when content is published)
2. States are not working in HTML5 if the state has a solid outline
3. Marker labels are misaligned in HTML5

We are targeting to release a fix for issues #1 and #2 in the next update of Storyline 360.

We're still investigating issue #3, since that one has been tougher for us to replicate. In fact, the behavior I'm seeing in your file looks completely different than what I saw in Wenqing's file earlier in this thread. Here are a couple of screenshots to compare:

Your file:

Wenqing's file:

I'm going to share your file with my team so we can continue our search for a solution to that bug. I'll be sure to keep you posted on our progress!

Hello!

I am having a similar issue when publishing with SL3 or SL360.

The marker title text is being distorted but will appear normal after opening the marker to view the content and then returning to the hover.

Is the thinking that this is still an html5 output bug?

Any thoughts or known fixes would be helpful!

See attached for the other files.

Thanks!

Do you have any animation on the markers (i.e., Grow) ? If so, try taking those animations off the markers and republish and see if you are seeing the same issues.

Hey Lyn,

I removed the animation from the marker and republished.  Still getting the odd text placement.

Sometimes it looks like this screen shot; other times the title text is even lower, barely on the green box at all.

That's interesting. I downloaded your file and played around with it. I was able to replicate similar display errors that I was getting in my own project in Chrome but IE didn't seem to have the same issues.

Back when I contacted support for this issue they told me to take the animations off the markers but we had decided to use layers as a work-around at the time so we didn't revisit this.

I added a blank line to the marker title when I was working with your file to try to help the vertical spacing. I set the font size for that extra line to 5. This might be something you can use to try to make the text stay in the box.