Forum Discussion

marcello_'s avatar
marcello_
Community Member
4 years ago

Storyline 360 repeatedly crashes with low memory messages

Hi all.

I am using Storyline (Build 3.53.25436.0) on several projects, some of them with few slides.
While working the ram usage increases rapidly and when the memory usage reaches 1.5 gb (I see this in the task manager window) Storyline crashes with low memory messages (see attached screenshots).
All my projects are on my local drive.
I use Storyline on a laptop with a 11th Gen Intel Core i7, 16 GB of RAM and a 1 TB SSD.
I have reinstalled Storyline several times, but the problem persists.

storyline 360
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi L&D and Kris,

    I'm sorry to hear you both are running into this as well! I'm not yet aware of any common reason for this issue to appear, but if you both could please connect with our support team using the link below, we'll work with you to figure it out!

    CONNECT WITH US! 
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Marcello,

    I'm sorry to hear you're consistently running into low memory errors appearing! It sounds like you're taking the right steps in saving your file locally, and I appreciate the images as added support.

    I've opened a case on your behalf to connect you with a support engineer who can dig deeper into the root of the issue and help eliminate those errors.

    Be on the lookout for a reply soon!

  • DeniseLaForte's avatar
    DeniseLaForte
    Community Member
    4 years ago

    I've been having this issue as well. It literally just happened.

  • KrisNagy-c67909's avatar
    KrisNagy-c67909
    Community Member
    4 years ago

    Thanks, Ren. I'll get in touch with support. Just as a general note, multiple people at my company are having this issue also. I'll send a screen recording that shows my Task Manager and SL running and what happens when I do simple things like click on the canvas. I've only got 18 slides and I just reinstalled it last week.

    Just wanted to let you know that I think it's a broader issue. Thanks!

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    3 years ago

    Hello!

    Good news! Today, we just released Storyline 360 Update 68 (Build 3.68.28773.0) which included the fix for the bug where project files might not save due to low system memory on computers with Intel Iris Xe Graphics hardware.

    Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!

    If you have additional questions, don't hesitate to reach out in this discussion or in a support case. 

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