Forum Discussion
Error Message
When I right-click to get a new slide and then move right to select a "graded question" slide I get an error message that does not allow me to move forward. I have restarted my device twice with no success. Can someone please give me some input on what to do?
Hi Jeanine
which version of SL are you using. I haven't done the latest update so I'm on V3.75.30269.0 and it's working as expected
I am not sure to check which version I have. I have been clicking around and nothing seems intuitive about finding the "version" I am working on. Can you walk me through that?
Hi Jeanine,
I'm sorry you're running into this issue and I'm happy to jump in here to troubleshoot!
I've tested this on my end, and I'm not running into any issues. As Wendy suggested, here's how to check which version you're currently using:
- Select the Articulate 360 icon on your desktop
- Select the dropdown arrow next to Storyline 360
- Select Other Versions... and look for the version that says Installed
If you need to update the desktop app, you'll find our step-by-step instructions here! If the issue persists, it will be helpful to learn what the error message says that you're receiving.
I hope this helps!
