Forum Discussion
Storyline 360 won't restore when minimized
I've found that when I minimize Storyline 360, I often can't restore it again. I'm using a copy on my work computer, and I also have a license at home, and they both exhibit the same issue.
Thank ...
Hi everyone,
I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.
One of the bugs we've fixed is:
- Storyline 360 could freeze when minimized.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Subramanya,
I'm sorry to hear you're experiencing this issue as well! I'd like to ask for some additional details, so I may better help you:
- Do you have a single or multiple monitor setup?
- Does it happen when you have multiple windows and other programs open and have a video streaming?
- Is the issue persistent even after you've rebooted your computer?
I also wanted to share a workaround that worked for another user:
Place the mouse cursor over the Storyline icon on the toolbar and wait for the thumbnail to appear above. Right-click on the thumbnail and then click Maximise.
fyi - the error depends on the type of content in the clipboard
same happens with microsoft visual studio on January 2022 17.1.1https://developercommunity.visualstudio.com/t/I-cannot-un-minimize-Visual-Studio/1648807
(fixed 17.1.2 ?)
to test: if the bug happens, copy a char/word into the clipboard -> CF_OEMTEXT -> no problems with restore from minimized
Thank you for your reply, Kelly!
Here are the details you asked for:
1. Yes, i do have a multiple monitor setup.
2. Yes, i usually have multiple windows and programs open including media editing tools and other applications.
3. Yes, the issue is persistent even after system reboot.
Will try the suggested work around next time i see this issue.
