Forum Discussion
Storyline and JAWS - setting course up and testing with JAWS
We have a course for a client that needs to be 508 compliant. We've been learning Storyline along with the rest of you (and likely, not as quickly), and trying to set it up correctly to also be 508 compliant. The closed captioning is set up and working based on following tutorials from this community ("Generating Closed Captions" - thank you Steve Flowers!).
Our issue is in getting JAWS to read the course - I'm not sure if it's an LMS issue, or pieces I need to set up in Storyline that I haven't done.
We have tried to have a user who is blind test a sample of the course (5 slides) using JAWS on our LMS and also on ScormCloud. Each time she has tried, she has not been able to get farther than pressing enter to view the course and hearing:
~ the name of the course
~scormdriver_content frame
~scormdriver_content frame end
She tried pressing enter on each thing and nothing would start the course.
Our LMS employee tried to set the course start in a new window, and downloaded JAWS to test on his end. His response was: She is right that nothing plays initially. What she couldn't know is that Jaws is able to read some of the content. When I click on the buttons or Nav links, Jaws reads the buttons. It also reads the titles when I navigate the menu (it reads what I click on though, doesn't read it ahead of time.) When I use the slash key, JAWS Tells me there are no clickable buttons. It doesn't read any of the content either.
I submitted a support case to Articulate to see if there are steps we are missing in the course. I gave the LMS person's response above. After a couple back and forths, the response I have from Articulate is: JAWS will only read the items that are highlighted. It won't read anything ahead. If it did read anything ahead, it would clash with the narration that is already on each slide & only confuse the end-user even more. Finally, our output doesn't support the Slash key in the sense that the slash key will move to the next clickable item. This shortcut key is typically associated with HTML content.
Honestly, I'm still lost. I've looked at all the tutorials I can find, and I'm just not seeing the post that makes it all click and make sense. I realize we must be missing several things here.
Is there someone that has knowledge of working with JAWS that would be willing to either give suggestions or test our sample (published or storyline format) to see what we are missing?
- Are there variables or triggers I need to place in the course specifically related to JAWS - ex. keystrokes, and if so, do those go on the master slides?
- Our course currently has 7 scenes, and within each scene the slides advance automatically. For JAWS, do they instead need to advance by user?
- From what I'm seeing in other posts, someone using JAWS needs to be able to turn the audio off, correct?
- Our quiz questions are all true/false or multiple choice.
- Our full course is about 80 slides (a 40 minute course) with full audio, and 2 1 minute videos at the beginning.
Would greatly appreciate your help.
Hi Everyone,
Thank you all for continuing to share the crucial need for creating accessible content for all learners. While more work remains, we're at a point where we're confident the work done so far delivers meaningful real-world improvements for learners with accessibility needs. I've included links below where you can find all the details on what this means for Storyline 360 Update 36:
You'll also find our general FAQ on accessibility in Articulate 360 tools here.
This release makes it significantly easier for those users to perceive, operate, and understand content published with Storyline, while opening up more choices of browser, assistive technology, and devices for the first time. Learners will benefit from the vast majority of these improvements, even when the course author is not designing their course for accessibility.
If you have any questions or concerns, let us know here or reach out to our Support team. We know there is more to do, so we'll continue to keep you posted about future releases.
Anyone having trouble with quiz slides and JAWS navigation? I am able to tab from the question to the first answer, but then the "Skip navigation" comes up and I'm not able to tab through the answer choices. Is there a way to disable the skip navigation for just quiz slides and not the entire project?
Hi Emily!
Great question! Are you using a multiple-choice question with radio buttons?
I'm happy to help explain how to navigate quiz questions using keyboard navigation! With radio buttons, you'll need to tab to the first radio button and then use the up/down arrow keys to move through the following radio buttons. This isn't specific to Storyline, but it's actually how you would also navigate radio buttons on the web.
If you want to see these steps in action, you can find a short tutorial here. I've also linked the JAWS keyboard navigation chart here.
Lastly, the Skip Navigation button is an all or nothing setting in Storyline 360, so there isn't a way to add the button to select slides.
Hi Lauren,
Thank you for the response. Can you tell me is this something that changed with the last update? I have created courses with quizzes before in Storyline and my JAWS users have been able to tab through the multiple choice options before without issue. It has just been in this most recent publishing that we are running into this issue.
Hi Emily,
These changes were made in the January 2020 version of Storyline 360. This article on how to navigate multiple-choice questions also delves a bit further into the difference between screen reader and keyboard-only users. I hope this helps!
I'm wondering when the contrast issues with the modern player will be addressed. I'd love to use it, but right now it fails for contrast.
Hi, Wendy.
I have great news to share!
We just released another update for Storyline 360. In Update 50, we’ve included important fixes and new features.
One of the features we’ve included is:
The modern player meets WCAG accessibility guidelines for visual contrast and color so all learners can read the text, decipher the icons, perceive the controls, and navigate easily. Learn more about modern player accessible contrast.
To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let us know if you have any questions by posting here or by reaching out to our Support Engineers directly.Hi Wendy, is this not available with the Classic Player? We only use the classic player based on how the menu works, we don't use the Modern Player as it is either on the side bar or a slide out and our users struggle with it. So we use Classic to keep the Menu in the top left. Would hope that any accessibility improvements would be on both players.
Hi Teresa,
This was only an issue with the modern player because the color choices are limited to presets and the preset options failed color contrast testing for the font color and background choices. In the classic player you can customize the colors so have control as a developer of the contrast.
This is fantastic news that the update has just been released. I'm off to take a look at next.
Wendy
Thanks Wendy for clarifying, I always worry that only updates get done to the Modern player but our organization prefers to the Classic :)
Hi, it seems we're also running into issues with JAWS compatibility. Reading the notes above, I can see the introduction of Alt Text.
One of our users has explained issues with navigation options not being rendered by Jaws. I have moved to custom Next/Previous buttons as the lower right-hand side ones are very small regardless. Is there anything specific I should do to ensure those types of custom buttons are picked up by JAWS or similar?
THanks
