Forum Discussion
Storyline Block Issue
Hey folks,
I'm having an issue with some step-by-step simulations I created in Storyline after inserting them in a Rise course as a Storyline block. The "Try" portion of the step-by-step simulations are what have been giving me the issues.
When testing the Storyline block within my Rise course, I'm finding that the hint captions are changing locations, and specific slides are missing information that is present when I preview the simulations in Storyline. The issues seem to be connected to when a drop-down menu was selected in the simulation recording. The problems don't occur in the "View" or "Test" step-by-step slides.
Has anyone had this issue and found a way to troubleshoot it?
Let me know if additional information would be helpful.
Thank you for your time!
4 Replies
Hi PatrickSuthe593,
Good day!
I understand you’re experiencing some issues with the step-by-step simulations you built in Storyline 360.
I’ve opened a support case so our support engineers can review this in more detail.
You’re in good hands, our support team will be reaching out to you via email soon.
Hey edeocampo
I want to clarify that my previous post was a last-minute attempt to address the issue I was facing. I couldn't resolve it on my own, so I decided to switch to a different solution, as the course I was struggling with was time-sensitive. There's no need to reach out via email. Thank you.Hello PatrickSuthe593,
I appreciate you sharing this update with us! I've let our colleague Carlo, who was handling your case, know you're all set.
Feel free to reach out in the community with future questions and discoveries!
Are you able to share anything visual or interactive? This doesn’t sound familiar, but I’m also have a lot of trouble visualizing it.
