Storyline crashes when trigger conditions added

Good afternoon team. Regardless of content, Storyline reliably crashes when I attempt to add conditions to a trigger.

Clicking the dropdown in conditions will show the options of variables, objects, window. If I SELECT any of those buttons to see a list, storyline immediately throws an error, and crashes the course. This happens on empty single slide courses, as well as ones with content.

I have attempted uninstalling and reinstalling Storyline, and uninstalling and reinstalling EVERYTHING, including Articulate 360.

Any ideas? Thanks everyone.

storyline 360

LucianaPiazza
2 years ago
Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

In this update, we have implemented a fix for:

Storyline 360 crashing when adding conditions to triggers or publishing to Word.

As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day!

JanetAnn-09de25
Community Member
3 years ago
Help! I am having this problem! i've been doing some workarounds, hoping that updates would fix it, but not so far. Huge problem, please help.

I do not get this error if I am setting a condition using a variable; it only happens when i try to set a condition with an object -- for example, "if the state of button 1 is selected" -- i can't even select an object; the moment I hit the "objects" tab in the conditions drop-down, it crashes.

My Articulate is usually current -- i made sure it was updated this morning. Windows 10.
ChristianCla067
Community Member
3 years ago
I'm having the same issue as the people above. Come on, it has been 2 years since the first report!

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SaraJohnson-d07
Community Member
3 years ago
This is still happening, is there a real fix yet? I can't create any trigger with a condition, which is seriously hindering my designs.
- BeccaLevan
  Community Member
  3 years ago
  I'm sorry this is plaguing you, Sara.
  
  I've started a case on your behalf to connect you with a support engineer and work with you one-on-one to help troubleshoot.
  
  Be on the lookout for a reply with the next steps soon!
LoriScumaci
Community Member
3 years ago
Good afternoon,

This issue started, for me, this morning. I used Jason's suggestion about the arrows and it worked agree that this issue needs to be fixed!
BirgittaIrblich
Community Member
3 years ago
Hum, it appears this has been an on-going problem for over 2 years!? I can't understand why such a simple thing as adding a condition to a trigger would crash Storyline? It looks like my only option is to open a support ticket.
JanetAnn-09de25
Community Member
3 years ago
Use the arrow key. Yeah, it would be nice to have that fixed, but it's not that big a deal to push a different button, and it completely solved the problem for me.
GarryWhitaker
Community Member
3 years ago
I notice from the conversation above that there is not a lot of helpful information coming back from Articulate on this software problem.

From my own experience and judging by the traffic on this issue across many threads, this has been going on for years with repeated promises that it will be fixed in future upgrades but it is still happening despite the so called solutions and workarounds, none of which have worked for me.

This is not a random thing. It happens every single time I try to create conditions using Object or Window, and it happens the instant I click on either of those two options. It can't be a phantom, it must be a fundamental error in the program. Please fix it.
DavidHolzemer-7
Community Member
3 years ago
Just an FYI.. all of our learning teams using Storyline are having the same issue as you all. It also is the same for creating xAPI statements

Storyline: 3.64.27845.0

Windows 10 Enterprise; version 21H2; build 19044.1706