Forum Discussion
Storyline on 11gen Intel Processor with Iris Xe Graphics
I bought a new laptop this year and went for a high end with the newest everything. I have had 11 months of memory leak issues causing Storyline to crash which were eventually solved by an Iris Xe G...
I have an 11th gen i7 with Iris Xe graphic on a laptop with 16gb of ram that I bought late last year. Previously I was running Storyline 3 on a 2016 macbook pro with Parallels VM. The performance on my Windows machine is worse because it is constantly crashing many times a day. While it did crash on my Mac it was not nearly as bad on the windows PC. This was likely because Parallels allows you to control how much RAM is consumed and so it didn't allow Storyline to get carried away.
I moved to Storyline 360 a week ago and the crashing is just as bad as SL3.
The only way to fix this is for Articulate support to allow us to generate debug dump log files that their software engineers can review to see exactly where the memory leaks are in their code. I have been in contact with their support team in the past and it does not appear that they have the ability or want to do this type of troubleshooting. Their focus is only on new features.
