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KenLiu's avatar
KenLiu
Community Member
13 years ago

Storyline preload handling

I have a series of mp4 videos at the beginning of every slide as an intro (plays automatically ), each of which is around 1 MB big and 5 seconds long. My questions are:

1, if this video hasn't been fully loaded, will the timeline of storyline continue regardless?

2, while the user is viewing the 1 first slide, will all the videos in the following slide preload?

3, is video streaming supported in Storyline?

4, if possible, please explain in more detail how the preloading is handled in storyline.

Thanks a million.

storyline 360

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  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    8 years ago

    Hi Mark,

    Storyline does this automatically, you'll see the description of how we preload slides and stream videos here. 

    If you're having issues with course playback, a few other things I'd look into:

    • Where is the course hosted for playback? Could you also try using SCORM Cloud or looking at uploading to Tempshare?
    • What browsers are you viewing it in? Depending on your version of Storyline, there are specific browsers which support our HTML5 output. 
    • Can you try loading it on a different internet connection? 

    If you want to share a link to the course or a copy of your .story file, I'm also happy to give it a test! 

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      5 years ago

      Hello Melissa!

      Storyline loads the content automatically, so there isn't a way to uncheck this selection.

      Is there a reason you'd like to opt out of preloading the video content?

      • MelissaWorkman's avatar
        MelissaWorkman
        Community Member
        5 years ago

        Hi Lauren,

        Thanks for the reply. Long story short, I created a training in storyline with 9 recorded videos. Everything runs smoothly in articulate review.

        When I uploaded the SCORM file to my LMS (Oracle Learn), end users are having major buffering issues. Our current LMS does not offer streaming as well.

        I reached out to our LMS provider, and they advised to go back into Articulate and uncheck the "pre-load" slides option and that this should resolve the matter.

        Thank you.

        Melissa Workman
        Training and Development Consultant
        VIAVI Solutions
        20250 Century Blvd
        Germantown, MD 20874
        +1 240-404-2214(direct)
        www.viavisolutions.com

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