Forum Discussion
Storyline randomly shutting down
In the last couple of weeks, Storyline has begun randomly popping up a message box that asks if I want to Save. When I click Save, it saves then closes the file. I'm not prompting this, and not happening during any specific activity that I can predict. I don't want to chance losing what I've done, so I haven't tried clicking Cancel, but there's no other way to dismiss the message box. It happens multiple times over the course of a few hours, sometimes only 20 minutes apart, other times I can work for a couple of hours without seeing it, but it happens almost every time I'm in a file for more than a few minutes. I can't be sure if the timing was exact, but I did install an update to Storyline 360 at some point in the last few weeks. Prior to this, I'd never had this happen. Any ideas how to stop the random shut downs?
I was notified that Build 3.54.25674.0 which came out on July 27th appears to have fixed that issue. Here is what it says in the release notes (https://articulate.com/support/article/Articulate-Storyline-360-Version-History):
"Fixed: Pressing the spacebar in slide view or using the timeline preview could prompt you to save your project file or cause Storyline 360 to close unexpectedly."
I installed that build and haven't had an issue since. But I will be working with it more today so I will inform everyone if that changes.
Thanks for sharing this, Bill, and I'm happy to hear you've not seen any more issues since the update; and please keep us posted!
Nicole & Joseph, I appreciate you reporting this, and if a quick repair of Storyline 360 hasn't improved things, I encourage you to work 1:1 with a support engineer as the next step. You can reach out to them directly here!
