Forum Discussion
Storyline review 360 freezing when you click on review link
Hi there, Can anyone help?
Im not sure if this is to do with recent updates but im publishing courses to review 360 and they just freeze in the browser (so this is firefox, chrome, edge),
Howeve...
Hi Nick,
Happy to look into this for you!
Can I ask if you observed the issue occur after publishing a new version of your course to Review 360? If so, a new update or change in the project file may have caused the course to load incorrectly. Also, if you publish a new Storyline 360 project file to Review 360 does the same issue occur, or is it specific to your older project files?
If the issue is isolated to your older project files, would you be willing to share a copy of them here or in private by opening a support case for testing? We'll delete it when we're done!
If all project files are affected, try repairing your Storyline 360 installation to fix the issue.
Hi there, thanks for getting back to me, this is becoming a real problem for me, its happening to all my storyline courses, they just wont play (so they open but freeze) in a browser but play ok when opened on a smartphone. So, ive shared a copy of one .story file with you. If you could take a look, i'd really appreciate it. I cant get anything over for review at the moment.
Thanks Nick
Hi CE Learning!
Glad to see Joe has been helping you! Sorry to hear your Review 360 links are freezing!
Great move sharing your .story file through a support case. I see that my teammate Robby is currently reviewing it, and should be following up with you shortly! You're in excellent hands troubleshooting with him, and we can continue the conversation through your case.
