Storyline try mode not working in publish

I do have the latest update.

I was re-creating a sample for you and was able to get my sample to work. I had to do some digging to figure out why one was working and the other wasn't, and what I did differently. 

The biggest difference I noted was the one that worked required a click from the user as the first action, and the one that didn't work required no user action because it displayed scrolling down a page. For some reason it didn't want to play the media without requiring the user to do something, which scrolling won't allow.

So, I fixed it by requiring a click interaction from the user first. This created other challenges for timing in the simulation, of which I tried to use a trigger to pause a screen recording action until the user clicks a hotspot (which happens later in the interaction). Storyline apparently didn't like that either, and resulted in the same problem in which it refused to at least play the initial steps of the screen capture. 

I don't know why the functionality is limited like this, but at least I think I can get it working well enough to get my training published.

Thank you for reaching out to help!