Forum Discussion
Strange error message in console
Hi,
I've just updated an old course and uploaded that's taking a long time to load and sometimes does not load at all. The updates I made we simple text changes and nothing else.
In the browser console the error I'm getting is:
ds-frame.desktop.min.js:2 could not find slide in string table npnxnanbnsnfns00000000001
Digging into that I think it's a SCORM issue but I'm not too sure. Has anyone had any experience with this?
Thanks,
Ben.
Hi Ben. Thanks for those helpful screenshots!
Does your course have any custom Javascript? Since jQuery has the potential to be exploited and Storyline 360 no longer uses it, we removed jQuery from Storyline 360 on January 21, 2020.
My hunch is that error could be related to this change, but our Support Engineers are happy to take a closer look. If you can upload the course file through this secure link for testing, that would be gold!
- BenJohnson-7127Community Member
Thanks Kaite, I've uploaded the course as suggested.
- SungminHongCommunity Member
Hi Katie,
I'm having same issue as Ben. How do I open up support ticket?
Hi Sungmin,
I'd love to have you work with our Support Team as well! I've opened up a case for you, so they'll be in touch soon!
- BenJohnson-7127Community Member
Hey Sungmin,
I wouldn't bother, I uploaded my course 4 months ago and never heard back...Storyline is fast going down the drain.
- JustinStaff
I'm really sorry to hear that you didn't get our most recent email message, Ben. I can see that Lianne Budomo sent you a detailed diagnosis on 5/4, so I'll re-send that to you now. Please let us know if you don't receive it this time around!
- vamsikrishna-03Community Member
hi ben , I am also experiencing the similar issue , could you please help me what did you do to resolve this issue
Hi Vamsi,
Thanks for reaching out that you are experiencing a similar issue.
I took a look at the cases that Ben and Sungmin worked on with our team and it looks like we did not hear back from the users to reach a conclusion.
I appreciate you contacting our support team directly as well and can see that you're currently working with Lejan.
- alexmurzakuCommunity Member
Did you reach any conclusion on what causes this behavior?
We do have custom JavaScript in approximately 10% of the slides, but this happens exactly every time a slide auto-advances. These slides have video or audio being played automatically.
could not find slide in string table npnxnabnsnfns01001000101
ds-frame.desktop.min.js line 2382:112
{
key: "getString",
value: function(e) {
var t = this.currLayout.string_table,
n = this.frame.stringTables[t].string[e];
return null == n ? (console.warn("could not find " + e + " in string table " + t), e.replace("acc_", "")) : n
}
} Hello Alex and welcome to E-Learning Heroes 😊
Thanks for reaching out and sharing that you are running into a similar issue.
I cannot speak for the users here, but I do not have any updated information from the support cases since we did not hear back to reach a conclusion.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
- alexmurzakuCommunity Member
Thank you, Leslie. Will upload the file at the link you provided. Look forward to hearing from you.
- alexmurzakuCommunity Member
I learned from Articulate Support that the variable "slide" is a leftover from the times Storyline supported jQuery. Not harmful - just annoying.