Text Disappearing

Dear Alyssa or other staff,

Have you resolved the above issue or at least do you know anything about the source of the issue. I am now experiencing the exact same thing. And I just missed my deadline for delivering an e-learning course because I cannot use the tool right now, it just keeps deleting everything I write. Please advise how I can resolve this issue as soon as possible.

Hi Bijan,

I'm sorry you ran into this! Rise 360 definitely shouldn't delete all of the text you type. Can you help me with a few more details about what you're seeing?

• What web browser and version are you using?
• Do you notice an improvement if you switch web browsers?
• Have you tried clearing your browser cache?

Hi,

I've been experience precisely the EXACT same issue as everyone has described.

• The process of disappearing text is extremely frustrating and I am re-typing the same paragraph again and again. Please fix this issue.
• It happens randomly.
• It happens on Chrome and on Microsoft Edge (Using a Chromebook and  a Windows laptop).
• It does not happen on a specific block, it happens on Paragraphs, Paragraphs with headings, etc.
• I recommend that your team start to create a course or subject in Articulate Rise and you will definitely experience the problem.  It doesn't make sense that so many people are experiencing the same issue and the Articulate team has no idea,

Hi Rand, 

I'm sorry you're having trouble with the text. I acknowledge this has been a difficult issue to nail down. We would be happy to have a look at some factors in your environment to find a cause, especially since you said it happened on 2 different machines. We'll reach out to you by email.

Hi, 

I am experiencing the same problem in Articulate Rise and its on paragraphs, flipcards or on any text.

Text that I've typed in disappears all of a sudden or reappears.  It seems that the Articulate Rise platform is very unstable and it is frustrating.

Please let me know how to fix this problem as I'm now typing in my text into Google Docs and cutting and pasting it into Articulate Rise as a work-around; however, I do need a proper solution to this issue.

I have been having this issue to the point of considering terminating my use of Rise. Using Chrome browser. Sometimes, it even waits a few seconds after it has accepted all text and then reverts an entire paragraph back to whatever it was before. This is a deal-breaker and a pretty bad quality killer. Any update?

Hi Mary, 

Our support engineers are working one-on-one with Rand to get to the bottom of this, and we'd love to investigate this problem with you, too. I've opened a case for you so we can begin working towards a solution. 

I didn't have a problem with this before, but about two weeks ago I started this as well and it's gotten worse this week.
I finally googled this after I tried to write a caption for an image five times in a row (the only "special" character was a comma).
It's pretty much what's shown in the first screencapture except the new text at the start of the block is unformatted.

The blocks I remember this happening in are paragraphs, image captions, text and image and quiz question feedback.

Firefox 87.0, didn't try any other browser yet.

I'll try and get a screencast of it

Hi Lea!

Thanks for these details!

Feel free to share the screencast and additional details with us by opening a case with us.

Hi All,

Is there an update on the above, please?

I'm also experiencing the same issues as everyone else has reported - I've tried (as suggested) switching browser and have even plugged in to my internet via an ethernet cable, in case it was an issue with the WiFi.

A resolution to this would be fantastic, as it's so time consuming and frustrating, to say the least!