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emmaknibbs-453b's avatar
emmaknibbs-453b
Community Member
3 years ago

Text Entry References keep disappearing

Hi everyone, 

The Text Entry References keep disappearing in my project. I fix the issue and a few days later, I republish and the references disappear again.

My company has recently moved to OneDrive as a way to back up all documents saved to hard drives. I think this may be what is causing the problem. I am really stuck as to how I am supposed to get around this. I save m project to my hard drive and at the end of every day files are backed up to OneDrive. When I reopen the project the next day, it pulls the latest version from OneDrive. 

The only thing I can think of is to re-save it to my hard drive every morning?

Any advice as to how others have managed to get around this issue would be greatly appreciated. 

storyline 360
  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Emma.

    If your folder automatically syncs with OneDrive, it could cause the same issues as working on a network drive, so we usually recommend disabling the auto-sync to avoid erratic behavior. 

    The idea of saving the file to your local drive and then copying it to the synced folder at the end of the day should work!

    Let me know if you have additional questions!

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