Text Scrollbar error while opening storyline file.

Hi, I'm having the same issue trying to open a 360 file in Storyline 3 and getting the text scrollbars error despite the 360 file not using them (from what I can tell) - please help!

Sorry Jimmy,

I did not pursue this due to lack of time. As a result, I'm sorry not to have a fix to suggest. At work, we use Storyline 360. To elaborate the design and authoring processes, I often work on my personal version of SL which is 3. That's how I came across this issue. And unfortunately it seems to be an ongoing problem related to SL 360's new text boxes. With a little luck, Articulate will focus a little more in maintaining backward compatibility to avoid such issues.

Thank you for the support Lauren! I'll be happy to test and provide feedback at the earliest opportunity!!

Hello Lauren,

Our tests reveal that, unfortunately, the problem is still present. The only way to avoid is to delete all new text boxes and replace them with the older ones. Of course such fix is not even considered. Which leaves this major incompatibility between 3 and 360.

Hi, Lucio.

Thank you for reaching back to let us know how your testing went! 

Would it be possible for you to share your .story file either publicly here or privately through a case so our team can replicate what you're experiencing?

Hello Maria,

Thank you for your continued efforts to solve this problem.

Well after further testing, I am happy to say that the update did indeed solve the issue!! For some reason, the bug persists with the older lessons. However, all new lessons created with SL360 can now be opened with SL3. I can now consider this issue, closed.

Thank you and your group for the excellent work!!

Addendum...

It should be noted that if the "UPGRADE PROJECT TEXT" action shown here is taken, compatibility is lost:

Hi Lucio,

That's correct! Selecting the option to Upgrade Project Text will enable text autofit, and the project will no longer be compatible with Storyline 3.

To keep an eye on what Storyline 360 features are incompatible with Storyline 3, feel free to bookmark the article below. We keep it up to date as new features are released:

• Compatibility Between Storyline 360 and Storyline 3 Project Files