Forum Discussion
The expand/collapse down-arrow icon (triangle)
Hi karthishanmugas,
Happy to help.
I can confirm that we have this behavior logged as a bug in Storyline's Classic Player.
- The arrow icon next to a scene in the Player Menu can disappear after the scene is selected or as learners navigate between scenes. Even though the menu hierarchy and child items continue to work normally.
I've linked this discussion to the bug report so we can notify you as soon as a fix is ready. In the meantime, as workarounds, we suggest:
- Using the Modern Player
- Downgrading to Storyline version 3.105.35604.0 or earlier.
- If you need help with accessing an older version of Storyline, please connect with us through a support case.
We appreciate your patience, and I'm sorry if this has been slowing you down!
Hi Steven.
Thanks for your response. I need one more help. Could you please let me know how I can download this version?
3.105.35604.0
- Open the Articulate app.
- Click the tiny down-caret arrow thingy and select Other Versions...
- Select the desired version from the list.
Two things:
- This will uninstall the current version. You'll have to reverse the process and pick the most recent version to get back to it.
- The down-caret thing you have to click is invisible unless you float the mouse over the exact right spot on the window, which I find really irritating.
Hi karthishanmugas,
Thanks for following up.
Our support engineers can assist you with accessing an older version of Storyline. Also, I noticed a support case from May of this year, with the same request. My colleague Ian was handling your case at that time, but we didn't hear back from you. No worries! I've escalated that case back to our support engineers so they can work with you directly on this.
You're in great hands with them, and we can continue the conversation there!
