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The file "..." is read only, being used by another process error
I am receiving this error when publishing to a word document. I have been able to publish to articulate review without issue. , my articulate storyline 360 updated on 9/6. I have uninstalled the pro...
Hi Joe
Sure, thanks! It seems to happen on all of our project files, here's one of them.
Hello Sofie!
I'm happy to jump in; sorry for the trouble publishing to Word! I appreciate you sharing the Storyline file, which I tried publishing to Word successfully; see the attached output document.
May I know what Microsoft Office version is installed on your computer? These are the supported versions for Storyline 360:
- Microsoft Office 365 (desktop apps only) or the latest perpetual version of Microsoft Word (32-bit or 64-bit)
Please also double-check that you don't have custom File Block Settings enabled. Here's how:
- Open an existing Word document or create a new one.
- Go to the File tab on the ribbon and click Options.
- Select the Trust Center tab on the left side of the window.
- Click the Trust Center Settings button on the right side of the window.
- Select the File Block Settings tab on the left side of the window.
- Click Restore Defaults in the lower right corner.
- Click OK three times to save your changes and exit Word Options.
- Republish your Storyline course.
If the problem persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
