The process cannot access the file because it is being used by another process

I am experiencing a similar issue since a couple of weeks. Whenever I try to open a Storyline file for the first time it works fine. Opening the file a second time (at the same day) I receive the following message:

"The file ... is being used by another process or you do not have the proper security permission to access this resource."

It is pretty annoying, but luckily there is an easy workaround for this. I can open the file by selection it from the recently opened files. Please see screenshot below.

Does anyone know the reason for this?

Thank you.

I am having the same problems here, something that just started yesterday. I am using version 36, but cannot update because of a bug in subsequent versions that impacts our deliverables. (There is a case open on that.) 

So far, I haven't lost any work (that I've discovered yet), but the number of file copies is proliferating. I'm going to do some cleanup on my PC and see if that helps, then reinstall Microsoft .NET framework, if it doesn't.

Hi Diarmaid,

It sounds like you continue to run into difficulty with this error. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi Susan,

Thank you for popping in and sharing your experience as well. If you're still getting an error after your troubleshooting, be sure to contact our support team here for a deeper dive.

Hi Leslie. Thanks for responding - apologies for the delay. I'm crazy busy at the moment.

The issue is not with one file. It is with all my Storyline projects. It is sporadic. But heart stopping when it does occur.

I will try and do a screen capture if I can. That will illustrate the issue rather than sending on a file.

I am experiencing this same issue. Using a trial version of Storyline 360, following along with training videos, and I cannot save my project--getting the same error message. Attaching screenshot.

I had re-started my computer a couple times, and the error replicates. In Task manager, the other Articulate processes running in the background are Articulate 360 Desktop Service (32-bit) and Articulate 360 Installer Service (32-bit). 

Hi Daniel and welcome to E-Learning Heroes 😊 

Thanks for contacting us and sharing that image. It looks like you're saving to a network drive tied to Dropbox.

Please be sure to work on your local C: Drive with your software, files, and assets:

Storyline: Create, Edit, and Publish Courses on Your Local Hard Drive

Good afternoon.

I am having the same issue. It started yesterday and I can't figure a way to fix it. I'm working from a work computer so there is only so much I can do without going through the IT team.

In addition, I have constant crashes when I spend more than 2 minutes away from the program and I am finding extremely difficult to deliver my tasks on a timely manner. This is affecting my productivity.

Is there any current fix to this that doesn't require a reinstallation? I have tried closing the service and saving, I have tried closing all the suite and the program, I have tried restarting the computer, Shutting it down and switching it back on.... Nothing seems to work

Thanks

Daniel

Hello again,

It is still not fixed but I have found a very dirty temporary workaround. Using the feature to save the project if the program or the system crash for whatever reason, I am closing it from the task manager and it is "saving" my content for the next time I open storyline.

Good afternoon.

I had laready tried stopping the sync from Onedrive but to ensure I did it properly last time I have done it again. Unfortunately, the result is the same.

I am now in the process of creating another material and I am not facing this issue. It seems it is only happening with the file that made me raise the issue.

I will reach out to the support engineers and hope it can be fixed. Perhaps not for this item, since I have just decided to break it in two and I am able to save without issues on this new file, but for the future.

Thanks for your help

Daniel

I am also having this problem. VERY FRUSTRATING. Is there a fix? (I'm running Windows 10)