Forum Discussion

ColleenMerri529's avatar
ColleenMerri529
Community Member
2 months ago

Three and four-column gallery grid not being read out by screenreader

Hi there team,

I'm currently testing a module of ours in Jaws and have found that the four or three-column grid (with icons on top of the content) is not being read out by a screen reader. Jaws completely moves over the body content under the images. The images were labelled as descriptive.

I have tried to put ALT text on these images so the content is read out, but then Jaws ends up reading the content in a loop. Is there a reason why this maybe happening? I believed this was a fully accessible interaction.

Thanks

Rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 months ago

    Hi Colleen,

    Happy to look into this for you!

    Yes, you are correct, three and four-column grid blocks are fully accessible. Can I ask how you tested the blocks? Did you use the arrow keys to cycle through the items?

    If you did, would you mind sharing a screenshot of the affected block or your Rise 360's share link so we can test the issue by replicating the design of your course? Feel free to open a case with our support team here if you prefer to share your course details privately. 

    Looking forward to hearing from you!

  • ColleenMerri529's avatar
    ColleenMerri529
    Community Member
    2 months ago

    Hi there Jose,

    Sorry, I missed of missed your alert earlier. I tested it by using the arrow keys and it didn't read for me through Jaws. I will submit the preview link privately and if you could please test this asap that would be greatly appreciated! 

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 months ago

      Hi Colleen!

      Glad to see Joe has been helping you! Great move on opening a support case!

      However, it appears the Rise link you shared is inaccessible. My teammate Mick is handling your case and replied to your e-mail with steps on how to resend a link he can use for testing. We can continue the conversation through your case to keep all information in one spot.

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