Transfer Ownership If Member Leaves

Hi Kim!

When someone leaves your team, it's up to the team admin to decide what to do with the user's content.  The admin can transfer it to another team member, delete it, or do nothing with it. This screenshot shows what your admin saw when removing the user from your team.

If the admin chose the Nothing - just remove user from team option, here's how you can get that content back:

STEP 1:

Add the user back to your team with the same email address they used before.

Ask your IT staff to temporarily grant you access to it or to forward incoming messages to you. Then click the activation link in their email invitation. After reactivating the user's team membership, your IT staff can disable the email address again.

Most organizations find it's trivial to temporarily reactivate an email address to demonstrate that they have control over it. This is a safeguard for your organization, for us, and for the data being transferred to a new owner.

I know you mentioned your IT staff doesn't want to temporarily grant you access to that email address, but that's your easiest and safest method for getting access to the Rise 360 content. 

STEP 2:

Remove the user from your team again and choose the option to transfer their content to someone else. This article describes where the new owner can find content that was transferred to them.

Let me know how it goes!