Forum Discussion

ZacharyHunter-1's avatar
ZacharyHunter-1
Community Member
4 years ago

Trouble with iPad Text Input

I have a course that will primarily be accessed via an iPad. I have text input boxes that the learners can use to add notes. I've noticed that these seem to work fine at first glance, but when trying to edit the text, there does not seem to be a way to move the cursor and the only option is to delete everything and type everything again. This seems to be happening in both the iPad's Chrome and Safari browsers.

Further, trying to tap into the textbox causes further odd behavior in that the keyboard will sometimes stay open, but input will not display in the text box. Attempting to use the keyboard gestures to utilize the keyboard as a virtual trackpad (as discussed here) only selects text and doesn't give an option to place the cursor or edit the selected text.

After attempting to troubleshoot the full course, I created a new blank course with just the text box and found that the issue persists. That is the file that I've uploaded for review. Again, this only seems to happen with an iPad and the default keyboard. A Bluetooth keyboard doesn't have this issue.

Has anybody else had this issue and/or know how to resolve this?

storyline 360
  • CliffPorter's avatar
    CliffPorter
    Community Member
    3 years ago

    I too have the same issue. I created a course with text box entries. Users add answers and are able to come back and edit them at a later date. All works fine with a computer, mouse and keyboard (Windows 10) ut when using an iPad (iOS 15.2) users are unable to re-position the cursor in the text box. It defaults to the beginning of the text and cannot be moved. Tapping onto the text to position the cursor does not work, nor does using the 'virtual trackpad' mode.

    I noticed this problem when trying to update the courses using the latest release of Storyline 3 (Dec 2021). It was not a problem when I created the course (back in 2019). The cursor could be positioned as it should be. I assume the change in functionality is something to do with updates in iOS / SL3 in the intervening two years.

    I found a 'work-around'.

    I went back to the SL3 version I used in 2019 to make the originals and used that to make some styling changes and republished the courses. This works ok but it is obviously not a permananet solution.

    Could the Articulate  technical folks look into this problem please?

  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Cliff.

    Thank you for reaching out!

    I'd like to connect you to one of our support engineers so we can investigate what's happening with your project. I opened a case on your behalf, and you should hear from our team soon via e-mail. 

  • BrianSellors-ab's avatar
    BrianSellors-ab
    Community Member
    3 years ago

    Also track pad mode (holding space bar to move the cursor) only selects text and does not behave the way you would expect in an Articulate text box.

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      3 years ago

      Hello Brian!

      We are happy to help! Are you using the most up-to-date iOS software?

      If you're seeing this issue in the latest iOS version, then I'd recommend reaching out to our Support Engineers in a support case. 

  • BrianSellors-ab's avatar
    BrianSellors-ab
    Community Member
    3 years ago

    Hello Lauren,

    sorry for the late reply, but I have tested this on a few version. I even bought a new iPad running 15.5 and this issue persists. 

  • KellyAuner's avatar
    KellyAuner
    Staff
    3 years ago

    Hi Brian,

    I see that you’ve reached out to our Support Engineers, and are working with my teammate, Ronaziel. You’re in great hands! We’ll continue the conversation in your support case.

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