Forum Discussion
Typing in Notes box is extremely slow
Hello,
I am creating a course in Storyline 360 and am having a problem typing text into the Notes box. It is extremely slow, so bad that instead I type into a Word file and copy & paste into SL.
I see that there were a number of issues similar to this in earlier threads but they are all 3-8 years old. Are there any new fixes for this issue?
Nina
Is there any update on this? We have experienced the delay using the Notes panel on all projects using the Modern Player. We have noticed that the issue does not seem to occur in the Classic Player.
Was there a resolution to this? We are also having issues with the notes lagging (terribly!) in the Modern player.
Hi Jessica!
I'm sorry to hear that you're also experiencing slowdowns when using the Notes panel in Storyline 360. I'm happy to work with you to figure out what could be causing that!
I have a few clarifying questions to help me better understand your setup.
- Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring in order to avoid erratic behavior.
- If the problem persists across all files, have you tried performing a repair of Storyline 360 to see if that improves behavior?
- Which version of Storyline 360 are you currently using?
If you would be willing to share a screen recording of the issue, seeing the behavior as it occurs would be helpful!
Looking forward to hearing from you!
Hi Nina, I have a similar problem in that When I try to copy/paste text into the Notes box, I place my cursor in the notes box, I can see that it is there, and if I go to paste the text, the text does not end up there. I always have to click inside the Notes box two or three times to make sure my cursor is actually there.
Hi Nina and Kristin!
I'm sorry to hear you both are running in a similar snag with typing in the Notes section in Storyline 360. I want to gather more information so that I can report this to my team.
- Are you finding this behavior happens in all projects?
- Is it specifically with the Notes section in all slides?
- Which version of Storyline are you using?
I'll make sure to share this with my team to determine what the next steps are.
Hi Lauren,
I am on an older version of Articulate as I'm awaiting an important bug fix. However, in testing the latest version it appears that the focus will change once I've clicked twice in the Notes section (focus doesn't change upon the first click). This is an improvement from previous versions, as it appears I can reliably ensure the focus has changed upon the second click in the notes section (that was not the case previously).
The issue does happen across all projects. It is only something that seems to happen with the Notes section.
Thank you for asking!
Hi Kristin,
Thanks for sharing some additional details on what you're experiencing. I do not see other reports of issues with the Notes focus, so I'd like to ask a couple of additional questions. You mention that it's not happening in all projects.
- If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
I took a look, using Build 3.51.24979.0, and here's what I'm seeing:
- Auto-focus in the notes field when first accessing the notes tab.
- One-click focus in the notes field when moving to another slide if the notes tab is open.
Hi Lauren,
The issue does occur across all projects.
The problem occurs when I go to copy and paste information from the page to the Notes section.
Thanks for confirming this is specific to the project you're working on, Kristin! With your permission, I'd like to take a look at the .story file. You can share it privately in a support case. Can you also share which slide is where the lagging occurs?
The issue occurs across all projects.
I'm so sorry, Kristin! I see I misread your reply. Thanks for confirming this issue occurs across all projects in the Notes section.
As Leslie shared, we don't see this behavior in Storyline 360 (Build 3.51.24979.0). Are there any similarities across all of your projects like Slide Masters or images?
I don't think so, but I was only briefly able to test this in the updated version of Storyline. Once I'm able to test it more fully I will open a ticket if needed. Thank you!
Hi Kristin, were you able to find a solution for this? This has been happening to me since day one of using Storyline.
I was not able to find a solution. I just click several times in the Notes box to make sure the focus is actually there before I paste.
Hi Kristin!
Please keep us posted on your findings, and feel free to connect with our support engineers if you need help troubleshooting!
