Forum Discussion
Unable to log into Articulate360 - blank sign in box
I'm unable to log into my articulate desktop app (on Mac via parallels). When opening storyline, the usual sign in message appears. However, when I click on the sign in button, a blank box appears (...
I am having this issue as well. After restart, I was able to get the input fields for email and passwords to display, but every time I try to log in, this is what I get:
(I also entered an incorrect password one time on purpose just to see if that would change things, and a different error displayed saying my username or password was wrong. So I know I'm entering the correct password to receive the error listed above)
Hi Brooke,
Sorry for the trouble you've had! I didn't see an open Support case for you yet, so I went ahead and opened one. This will allow our team to look into the specifics of your account and installation to get you back on track.
Stay tuned for an email from Support@articulate.com!
