Forum Discussion
Unable to play the Timeline and the Player won't upload the preview pic
Hi Support,
I have tried these two suggestions from the support but it did not solve the problems. I use Win 11 and 64 bit.
My settings now :
I have all files on the c-drev but I still just see three dots
Any suggestions?
Best regards
Christopher
Hello Christopher,
It looks like you're running into a file-specific issue. I'll be happy to check what's going on.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Dear Jose,
The problem is solved 😉
The problem was:
· Timeline/playhead and Player did not work
A Senior Technical Support Engineer from Articulate solved the problem.
My new HP computer had some pre-settings that were causing the problems
Solution (Senior Technical Support Engineer):
· “We disabled non-Windows services at startup, including multiple
HP services. After that, the timeline and player preview worked.· Based on this solution, it confirms that something in the
non-Windows services, specifically HP services, is causing the preview
issue in Storyline.”Best regards
Christopher
Thanks so much for the update, Christopher! Great news!
We appreciate you sharing the details in this thread. Others who are working on an HP computer might come across this thread and find this all very helpful.
Please let us know if any other questions come up. We're happy to assist!Have a great afternoon!
