Updating video in Rise is taking forever, stuck on "Processing Video" for a very long time

Hi, this is happening to me, and, yes, I've deleted the cache, checked your status page, and all that stuff.

I tried to upload a second block template after I assumed (wrongly) that the first had uploaded.
Now I have two block templates which seem to be fighting each other, displaying the "Inserting Template" message (attached).

Since it appears I can't do anything with this course now, what do you suggest?

Hi everyone! I'm happy to let you know that the issue is now resolved and we've confirmed that all Rise services are performing normally. We're sorry for the trouble and thank you for bearing with us!

Thanks for letting us know what's going on, everyone. We've identified an outage with one of our service providers that is causing intermittent errors when uploading content in Rise 360. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!

Also experiencing this issue. Opened a case. With this many people reporting the same problem, it seems to be a systemic issue with the site.

I also have the same issue. 

I cleared the cache on both browsers.

I even used handbrake to ensure it was web optimised.

Hi Grzegorz,

It sounds like video uploads in Rise 360 aren't working reliably for you. Our team would love to help. Would you mind sharing a video file that gets stuck processing? We can test it from our side and let you know what we find.

You can start a case here when you're ready. 

No luck today though - 6 hours, and still "processing" for a 40-second video...

Thanks for sharing, that's unfortunately not the case for me - I need to delete the block, add the block again, upload the video again, cross my fingers (tightly ;) and hope for the best...

I should post what I did eventually to resolve this issue. I transcoded my video using the open source tool Handbrake, and selected the "Web Optimized" option. I am completely ignorant as to what this does, it was suggested to me by a greater mind. This seems to have resolved my video issues, and the size of my video files are way smaller (like 1/3 of the size). I hope that helps others.

As I am experiencing the same issue (quite regularly, to be frank) - more or less since June, when I started using Rise, can you please consider investigating it on your end, instead of blaming the user browser? There are also other threads that signal a similar processing problem on the server side, so maybe it's high time to take action?

Like I don't know - check how Rise is handling cookies and cached data maybe?

I'm tired of wasting literally HOURS trying to upload a single video & get it processed...