Urgent translation import problem

Hi all,

Our team has been using Storyline and want to import translated Word documents into Storyline, but we are running into several big problems. When we import the text file, we encounter one of several scenarios: 

1. All the text boxes import properly. This is the ideal situation. However, this does not happen all the time. More often, we encounter the next two scenarios:

2. Most of the text boxes import properly. We notice that anywhere between 2-20 text boxes do not have the newly imported text. Instead, the text box content seems to be deleted, while the object itself stays on screen, now blank. This is not ideal, but we have figured out ways to just manually copy/paste the missing text into these boxes. However, most recently we've encountered scenario 3:

3. Every single text box has its content deleted after import is finished. All text boxes are empty. Upon clicking on the text box to manually insert text, the entire text box disappears on contact. 

This problem is even more confusing to us because one computer will import and see scenario 1, where another computer sees scenario 2 and another scenario 3 for the same set of Storyline and Word files... We are using 6 computers, all on Windows 7 either through the main PC or through Parallels. The only computer which consistently sees scenario 1 is using an older version of Storyline. The other computers are all using the latest updated version of Storyline. 

Can you please help us to understand why this is happening, and what we can do about it? 

Thanks!