Forum Discussion

RobertaThomson's avatar
RobertaThomson
Community Member
3 years ago

Using Articulate 360 Trial on Microsoft Surface Tablet

Hello:

I am looking for assistance in using an Articulate 360 Trial on Microsoft Surface Tablet. It will allow me to put in my sign-in credentials but once I click on the 'Sign-in' button it stops there. This is a newer Surface Tablet.

I have tried it on a MacBook and am unable to download any software to practice as it works better through Windows.

Thanks for your time, Roberta

 

storyline 360
  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    3 years ago

    Sorry for this snag, Roberta!

    We're happy to help troubleshoot. Could I have you open a case here and share the following details:

    • Any specific errors you might see after clicking the sign-in button.
    • What browser you're having this issue in, and have you tried logging in with other browsers.
    • Confirm the email address you're trying to log in with.

    We will reach out shortly after reviewing your case! Meantime, I want to share info on how to run Articulate 360 apps like Storyline 360 from a Mac: Working on a Mac.

  • RobertaThomson's avatar
    RobertaThomson
    Community Member
    3 years ago

    Hello Becca, 

    Sure, I will open a case and share with the above details:

    • After clicking the sign-in button nothing happens. It looks like it tries to process the request. Although I get a faint circle with a line through it.
    • I have tried the browsers: Edge, Chrome, and Firefox
    • The email address is Team@PeopleStoriesCharity.org

    Let me know if you need more information.

    I will try to use the link for Working on a Mac.

    Thanks very much,

    Roberta

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    3 years ago

    Thanks for the additional details, Roberta.

    I did not see where you opened a case via the link Becca shared above, so I've done so on your behalf. You should be hearing from someone soon.

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