Forum Discussion
Using Articulate 360 Trial on Microsoft Surface Tablet
Hello:
I am looking for assistance in using an Articulate 360 Trial on Microsoft Surface Tablet. It will allow me to put in my sign-in credentials but once I click on the 'Sign-in' button it stops there. This is a newer Surface Tablet.
I have tried it on a MacBook and am unable to download any software to practice as it works better through Windows.
Thanks for your time, Roberta
Sorry for this snag, Roberta!
We're happy to help troubleshoot. Could I have you open a case here and share the following details:
- Any specific errors you might see after clicking the sign-in button.
- What browser you're having this issue in, and have you tried logging in with other browsers.
- Confirm the email address you're trying to log in with.
We will reach out shortly after reviewing your case! Meantime, I want to share info on how to run Articulate 360 apps like Storyline 360 from a Mac: Working on a Mac.
Hello Becca,
Sure, I will open a case and share with the above details:
- After clicking the sign-in button nothing happens. It looks like it tries to process the request. Although I get a faint circle with a line through it.
- I have tried the browsers: Edge, Chrome, and Firefox
- The email address is Team@PeopleStoriesCharity.org
Let me know if you need more information.
I will try to use the link for Working on a Mac.
Thanks very much,
Roberta
Thanks for the additional details, Roberta.
I did not see where you opened a case via the link Becca shared above, so I've done so on your behalf. You should be hearing from someone soon.
