Forum Discussion

MaryJames-bdc0f's avatar
MaryJames-bdc0f
Community Member
27 days ago

Video caption overlay and pause not working

I have an existing Mp4 Video demo of an app that I have placed onto a slide.

At certain time points, captions with information appear. At these points, I've added a hotspot so that it can mimic the interactions on the app that is being demo'd on the video. I've also added triggers to pause and resume the timeline when needed.

 

The issue is that when I preview the slide from Review 360 or just Preview it within SL, none of the captions appear and the cue points pauses don't work. 

 

The video is on the bottom of the timeline. The hotspots stop and start with no overlap. 

 

Any thoughts or places to look for issues?

 

Thanks.

  • Hi MaryJames-bdc0f,

    Happy to check this for you!

    We'll need to do some testing to identify what's preventing your captions from displaying correctly. Would you be willing to share a copy of your project file here or in private by opening a support case so we can check what's happening? We'll delete it when we're done testing!

    • MaryJames-bdc0f's avatar
      MaryJames-bdc0f
      Community Member

      Thank you for the offer. I opened a case but have not yet heard anything.

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff

        Hi MaryJames-bdc0f

        Great call opening a support case! I see that our colleague Luiza is working with you in your case and has reached out to you via email last week. 

        I understand you're not seeing any recent emails regarding your case in your inbox. Have you tried checking your spam or junk folder?

        Please let us know if you end up seeing the email correspondence in another folder in your email! In the meantime, I'll let Luiza know you are having trouble seeing her email responses. 

  • I'm afraid her suggestion does not work and I did not ask about captions. I've resubmitted the files adding other triggers but it is still not working. I'm trying to rebuild it using layers but the timing is way off this way.

    • EricSantos's avatar
      EricSantos
      Staff

      Hello MaryJames-bdc0f,

      I'm happy to chime in. Thank you for sharing your updated project file in a case. I see that my colleague Robby looked into it and shared a video and a revised Storyline project file with a suggested fix.

      Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed!