Forum Discussion
Video freezing randomly
Hi all,
I'm having a problem with random freezing of my scorms created in SL360, then I've started to trubleshoot and this were my findings:
Project content
- Slide 1 - is the Menu with tr...
Hi Matthew,
Sorry to hear that you ran into a similar issue. I'd like to ask a few questions to help clarify your experience:
- Are you able to replicate the behavior when publishing to web, LMS, or Review 360?
- Is this a recording that you made using Storyline 360's screen recording feature?
- Does the video play normally when you open the file directly?
You can try re-encoding your video using a free tool called Handbrake to see if this helps. You can download Handbrake here. And here's a helpful video on how to re-encode videos using the tool.
If the issue persists, it would also help if we could take a look at the actual project file. Would you be willing to upload a copy of your project file here for testing?
Hi Joe,
I have answered the questions below:
* Are you able to replicate the behaviour when publishing to web, LMS, or Review 360?
* The recording plays fine in Preview, but not in the LMS or review 360
* Is this a recording that you made using Storyline 360's screen recording feature?
* No the recording is from an external MP4 which plays all the way through
* Does the video play normally when you open the file directly?
* Yes it does
In light of internal restriction, I am unable to upload the file or download the system that you are referring to.
Many thanks,
Matthew
