Forum Discussion
Videos freezing randomly
Hi. I've been struggling with 2 videos built by a vendor that need to be included in our LMS. I created a Storyline 360 module with both videos added. They are each 30 min in length (I know that's n...
Hi Katie,
I have a similar situation. An induction module built by a vendor in Storyline360 with approx 30min of video content within. These MP4 videos within Storyline randomly glitch and freeze. We cannot control what our 2500 contractors per year choose to use as a browser, they typically use Internet Explorer, Chrome and Safari (iPhone). Regardless, on my laptop (Lenovo T470s) the video freezing/glitching is still completely random. I'm using both Chrome 83.0.4103.97 and IE 11.0 to test.
Video compression is set to automatic, video quality (in publish properties) is set to '1' (lowest quality) and the videos have been cut into different scenes/slides so they are each approx 1-3 min long. These videos would have been encoded by Adobe Premiere Pro.
Your help would be greatly appreciated.
Thank you, Trav.
