Videos not playing in published course. HELP!!

Sorry not a fix... but same here my perfectly working storyline projects are no longer playing audio or video as of this morning 9:30 am EST . It plays audio and video when I am in Preview but on publishing it does not work at all.

Hi Michelle,

When you said you're opening the web and LMS version and viewing the "preview" mode - I'm not sure what you're describing. The preview option is within a .story file, and if you're testing the audio/video you'll want to publish a file and load it into the intended environment to fully test it. Testing it locally could cause you to encounter local security restrictions, and cause your content to fail. 

Namrata,

Since you mentioned no longer being able to play your audio or videos as of a specific time, it seems like a new development that it would first be good to check that you: 

• Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names.

Next, I'd conduct a repair of Storyline to see if the odd behavior is solved. 

I believe I have solved the problem. It was the encoding of the M4. I got a different avi to MP4 encoder and whatever program it used is more friendly to Storyline. So, I reconverted my files and followed the workaround again. It works.

Hi Michelle,

Thanks for the update, and I'm glad you were able to update your file and then use it within Storyline. 

Michelle, I am having this issue with MP4's are you saying you converted them to AVI's and it worked? What's strange is my videos play in preview and when I publish some will play and others won't but then if I republish and play it different ones will work then the first time I published. It's not consistent. Let me know if converting them worked for you. Or if anyone else has some ideas I'd love to fix this issue!

Hi Annette, 

Thanks for chiming in! This discussion is older, so I'd like to start fresh. 

• What version of Storyline are you using?
• What format are you using to publish your file--web, LMS, or something else?
• Where are you hosting the published output for testing?

Thanks, Annette. Mind if I take a closer look at your file? You can attach it to this thread, or click here to send it to me privately. I'll be standing by!

Hi.  We are having a similar-ish problem here.  We have courses (written in SL2) with 5 videos embedded which have been running for almost a year with no problems.  As of recently the videos have suddenly stopped playing.  We haven't updated the courses in anyway and the videos still play ok in articulate preview.  We can't see how to solve the issue!

I'm having the exact same problem. Have had exactly 20 emails (No Kidding!) back and forth with Articulate Tech Support and they are well-meaning but just send me documentation of how things are supposed to work all so well... but no solution for me. 

I just cannot get this to work. Extremely frustrating.
I just updated the Storyline 360 software. I published to LMS which for me is NEO.  I tried running the file on my LMS.
On my PC laptop running Chrome, yesterday only one out of four videos played. The video that played happened to be the one that I myself uploaded while all the videos from the Articulate Content Library failed to play. I republished yesterday and all videos played correctly, just once, in the LMS. I closed the browser and started over and in my LMS, only 3 of 4 played.

The results also did not calculate the scores correctly: I took my quiz responding to get 66%, which does show up correctly on my results slide, but the LMS reported a score of 100%.
And this is just me testing it on my computer. My students will be using iPads.  A few days ago I tested my Storyline file that I had published for LMS, using an iPad, and only one of the four videos played correctly (again, the one I had made myself). All were coded the same in the Storyline software - play automatically, etc.

If I can't get this fixed, I won't purchase the subscription.This is a big deal to me because I was hoping to begin a business centered on using Storyline to create SCORM for use with LMS and users with iPads, particularly.

I'll attach my zipped file for you to look at. 

Slide 1.4 should be False; 5 is True; 6 is False.

https://drive.google.com/file/ d/ 0B01QMpEkkogXWVpBTmthMWhVcXM/ view?usp=sharing

Can't get the link to work - page cannot be reached