Forum Discussion

RichardJohns657's avatar
RichardJohns657
Community Member
3 years ago

Viewers getting blank page for Rise Course in Chrome?

Hello, my company has a large number of associates that use the share links to the Rise Courses and we have them access it in Chrome. It has worked fine for months but this week quite a few associates only get a completely blank page (attached image) when they load the Rise Course (with no error message from Chrome or otherwise).  Our IT department is trying to troubleshoot what might be causing it, but is it possible that there has been an update either with Rise or Chrome that might be causing viewability issues for some?

Rise 360
  • ChaediRussell's avatar
    ChaediRussell
    Community Member
    3 years ago

    Hey, are you on Windows or Mac?

    My and my colleague are finding it doesn't work via Firefox or Safari on our Macs, but working on any browser on our Windows PCs.

    • CNavarro's avatar
      CNavarro
      Former Staff
      3 years ago

      Hi Chaedi. I can see that you had a support case with us. Fantastic job with figuring out that your security software was causing the issue.

  • CNavarro's avatar
    CNavarro
    Former Staff
    3 years ago

    Hi Training Department. Sorry to hear about the blank pages when your users view a course via the share link. I can see that you have a support case with us, and Rowie sent you some instructions. I hope it helped fix the issue. 

    • DawnMann's avatar
      DawnMann
      Community Member
      2 years ago

      This is happening all of a sudden for us too. Can you please share the instructions/fix in this thread? 

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    2 years ago

    Hello, Dawn and Shanzel! It sounds like Chaedi's IT team made some adjustments to their security software to prevent it from blocking Rise 360 content on the Share link, but we don't have details on the exact steps that were followed.

    If your viewers are running into a blank screen while viewing a Rise 360 Share link, a good first step is to ask them to switch to a different web browser or clear their browser cache. 

    If that doesn't help, please open a case with our team, and we'll do all we can to resolve the issue! 

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