Web Objects blurry, especially text

Thanks for the details, Paul. 

I was unable to recreate the issue using the steps you described.

I did a quick search for the issue you described. I located a conversation you shared as well and took a look at a file you shared here. I published to Review 360 with the latest update to Storyline 360 and do not see any additional spacing as you've described here.

• Do you see any issue with my published output? 
• Do you experience this issue in a specific environment or browser?

Hi Leslie. Thank you for your attempt to help. Yes, I do see an issue. It is the same issue I described above, with screenshots. The line spacing for the bullets is different in Storyline 360 application than it is when I publish it and view. Please tell me you see the difference. I did not have the issue with Storyline 3, version noted above. After installing updates, I did also have the issue.

As far as my issues, the Notes spacing is secondary to the Web Object quality. That is a showstopper for our company.

I don't know if this will help at all, but I am using an Animate CC canvas document to publish my Web Objects. I have tried every combination of image settings possible. They look great outside of Storyline, and as mentioned above, when published in Storyline 3 before installing latest updates. Once I install SL3 updates or publish with SL360, the Web Objects look horrible. As noted above, you have clearly changed something in your publishing methodology that has broken something. I've pasted below for reference:

Also, I went ahead and looked at the two published folders and compared (see attached StorylinePublishFolder.jpg).  The Storyline3 published folder has two additional html files with a suffix of _html5.

Within the html5\lib\scripts folders, the files are also different. Storyline 3 has one file: app.min.js. Storyline 360 has four files: ds-bootstrap.min.js, ds-frame.desktop.min.js, ds-frame.mobile.min.js, ds-slides.min.js.

Is there a way to install older versions of Storyline, like the version noted above? Until you figure this out, the current version of the product is unusable for Web Objects.

Okay, I've rigged up a sample to demonstrate the problem (see attached zip file). It has everything you need to reproduce the issues. There is:

• An Adobe Animate CC file that is used to publish the Web Object
• The Web Object itself
• A Storyline file that embeds the Web Object
• An "Examples" folder with screenshots of the issues

You can clearly see that the Web Object with the Storyline publish is much, much lower quality than the actual Web Object itself found in ... story_content\WebObjects\6TlShZk93OQ

You can also clearly see that the line spacing for the bullets in the published project is different than it is in the Storyline file itself. Keep in mind that everything was fine in an earlier version of Storyline 3, including the Web Object quality. It was only when installing latest updates to Storyline 3, or using latest version of Storyline 360, that quality degraded. Also, we have multiple courses with 80 pages or more, so touching/reformatting the Notes for every screen is not a practical option, even if that did work.

Again, as detailed above, something changed on your end as far as publishing courses. That is plain to see. I think that's where you should start looking. If you publish the attached file in older version of Storyline 3, it will look fine.

Hi Paul!

Thank you so much for sharing these details! I've shared these examples with our team, as well as the troubleshooting steps you've already taken. They'll be in touch if they have additional questions.

Hello Chris. Thanks for the input. I have tried that. However, I find that it changes the size of everything in the wrapper, which is not desired.  Have you found that also? If so, what did you do about that? Just live with it? Up the font sizes of text?

Also, the goal is to make it look good at all browser sizes, not just at HD resolution. If I'm creating an Animate Web Object at a certain size, it should at least look good at that size. I'm a little weary of finding work arounds for Storyline issues/bugs.

It would be nice to have Storyline fix the issue. It looks worse within Storyline than it does in the published WebObjects folder itself. With older versions of Storyline 3, specifically Storyline 3, Update 9: 3.9.21069.0, everything looks fine. Something changed in their publishing architecture that created the issue. I have documented some of the changes in one of my comments.

I am experiencing the same issue as others have reported here. Web Objects look fine outside Storyline. When they play within Storyline they look very blurry. When should we see a solution implemented?

We are still very interested in resolving this issue as well. We've had to use other development platforms for projects that involve web objects because the quality is a no go.

I don't know if this helps, but it seems to have something to do with a transform: scale in the CSS on the container with classes of ="webobject is-scrollable". Hopefully some expert at CSS can help us figure out how to override or something. I'm attaching a video. 

Hi Samantha,

Thank you for the details about your pdf. With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.