Forum Discussion
What is expected audio behavior for Storyline module when iPhone ringer switch is set to "ringer off"
If we have the ringer switch on an iPhone set to "Ringer off" is the expected behavior that our Storyline module audio will be on / audible?
If the answer is Yes, would you confirm that this has b...
Hi everyone,
Good news! We are no longer seeing this bug in the latest version of Storyline 360 (Build 3.72.29699.0) where when an iPhone or iPad is in silent mode, the audio on the first slide is not playing when there are both mp4 and mp3 in the first slide.
To insure you don't continue to see this bug download the latest version of Storyline 360 via the Articulate 360 desktop app. Here's an article on how to do that.
Please let us know if you're still noticing the issue, and we'd love to continue troubleshooting with you in a support case.
Hi Jane,
If you have the ringer/mute set to Off using the iPhone/iPad button you shouldn't hear any audio through the speaker. If you were to plug in a set of headphones, you would then hear audio.
This should be consistent across Storyline courses, but if you have some various links I'm happy to test it out. Also, what iOS and devices are you using?
