Where are all the comments?

Hello Melissa!

I'm happy to help! Do you have multiple versions of the course? If so, are you viewing the current version or a previous version? Here's more information about publishing a new version or updated version to Review 360.

It would be best to work with you directly in a support case. Can you share the Review link with us to understand what you see on your end?

Hi, Lauren, 

There is only one version of the course.

I'll open a support case. Let me find out if it is okay to share the review link. I appreciate you responding!

Thanks,

Melissa

I'm having this exact same problem: I'm receiving new comments via email, but when I log into Review, the comments aren't there in the "Current Version" of the course.

I suspect the issue has to do with publishing a new version of an existing course, while a SME is  actively working in the course in Review. That seemed to stick my SME's NEW comments permanently in the OLDER version of the course. I checked, and there they were in the older version. And if I publish several versions while a SME is in Review, their comments will be scattered throughout multiple older versions.

I can work around this anomaly, but it detracts from the usefulness of Review. Especially under very tight deadlines, I need to make changes and resolve comments almost immediately after they are posted by my SMEs. I often don't have the luxury to wait until every SME is done before I start making changes. Additionally, with multiple SMEs in Review at different times, I need to keep the "Current Version" in Review as up-to-date as possible. I can't just work in Rise and just publish a final version after everyone is done. I must show progress . . . and that is why I need to publish several versions in a short amount of time while multiple SMEs are in Review.

Sometimes it works, and sometimes it doesn't.

Hi Kevin,

Thanks for reaching out! I'm sorry to hear that you're experiencing this issue. From the details you shared, it does sound possible that the comments are scattered throughout different versions of your course as you quickly make changes. I understand how frustrating this can be, especially when you're on a deadline.

If you'd like to share the Review link with our team, we'd be happy to take a closer look! You can upload it here or privately in a support case. I'll be sure to share your comments with my team. We love to hear from our customers about what will be useful to them while working on a course.

My company is having the same problem as of 11/8/22 that Kevin is experiencing. We've never encountered this before while working in Review 360. The comments came to my email and when I open them from the link Review says they are gone. Is this a new bug for Review 360? 

Thanks!

Hi Jennifer,

I'm sorry to hear you're experiencing this issue! I see that you’ve reached out to our Support Engineers and are working with my teammate, Jan. You’re in great hands! We’ll continue the conversation in your support case.

I am experiencing the same issue. After seeing this discussion, I also checked previous versions to see if I can find comments that are not displayed in the current version. Indeed, the missing comments are in Version 1 (instead of the 'current' Version 3). Have you been able to identify what this issue is and how to fix it?

Hi Vera!

I'm glad to hear that you located the comments on a previous version of your course. I just replied to your other post about missing comments. So you don't have to jump back and forth, I'll include an explanation here.

When you edit your course, you have the option to create a new course or update an existing version.

• If you choose to update an existing course and share the Review link with stakeholders, they'll view and comment on the latest version. If they try to comment on a previous version, they’ll see an error message.
• If you publish a new version after they leave feedback, their comments will remain on the old version until they are resolved. This article explains this process in more detail.

If you prefer that reviewers don't see previous versions of a course, you have the option to hide them, so that only you as the content owner can view the hidden versions. I listed the steps, here!

Hi Kelly,

I read all of the linked articles, but I think that the loophole still remains:

Review's Loophole: If I publish a new version to Review while reviewers are currently commenting in a previous version, then their comments will be permanently trapped in the previous version and will not be carried forward to the current version.

This loophole doesn't happen often, but I have been (unpleasantly) surprised by it. Until Articulate closes this loophole, then my standard operating procedure is this:

My Standard Operating Procedure: I monitor email notifications of Review comments (which I have set to "all" and "instant"). When I publish a new version, I double check that the comments in the emails have carried forward to the current version. If they do carry forward, I can delete or archive the emails. If they don't carry forward to the current version, then I can copy/paste the comments from the previous version into the current version. The email notifications are key here. Before, I viewed them as a "nice to have", but now I view them as a "must have". Before, I usually deleted them as they came in, thinking I could always address them all at once in the current version in Review.

It's extra work, but it's the only fool-proof way I have to make sure I'm not adversely affected by this loophole. Like I said, it's not common, but when it happened I got in hot water with my reviewers (one of which is my boss) because I had, in their eyes, ignored their comments. Not a good look for me.

--Kevin

Hi Kevin,

Thanks for more insight into what you are experiencing! Did you want to open a support case about this issue? We could do it for you if you like!