Forum Discussion
while trying to publish in review 360, storyline file just closes
Hi There
When I try to publish a project in review 360...the moment it says writing player, the file just closes completely. The one thing I did notice is this particular Storyline did not show "encoding audio" as others have.
Please assist.
Thank you
Hello Kim,
Thanks for reaching out!
I published your course as is and it published to Review 360 without any issues. Here's a link to the published output of your course so you can verify the publish.
Since the behavior appears to be isolated to your local installation, try the following troubleshooting steps to see if they help:
- Make sure that you are working locally when publishing and editing your project file.
- If you're already working locally, try importing your slides over to a new project file.
- If the issue persists, repair your Storyline 360 installation by following the steps in this article.
- Try publishing to a different format such as web or LMS to see if the issue is specific to when you publish to Review 360. If the issue is only happening when you publish to Review 360, ask your network admin to add the following endpoints to your network's allowlist.
Let me know how it goes!
Good Day
I have tried all of this before I logged the ticket, no success.
Thank you
Hi Kim,
Good call on opening a support case. I can see that my colleague Johnrey is already working with you on this issue. You're in good hands, and we'll continue this conversation there!
