Word Export in Legacy Mode Not Working Despite Trying All Recommended Workarounds

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Hi Community,

We're facing an issue with Word document export in Legacy Mode and have been unable to resolve it despite trying all the workarounds and recommendations shared in existing forum posts and knowledge base articles.

Issue Details

• Product: Articulate Storyline (Legacy Word Export)
• Export Type: Microsoft Word Document
• Mode: Legacy
• Expected Behavior: Word document should generate successfully with all slides and associated content.
• Actual Behavior: The export either fails, hangs, produces a blank/incomplete document, or does not generate the Word file correctly.

Troubleshooting Already Attempted

We have tried the commonly recommended fixes, including:

• Repairing the Storyline installation
• Updating Storyline to the latest available version
• Running Storyline with administrator privileges
• Testing with a newly created project
• Importing slides into a new Storyline file
• Shortening file paths and filenames
• Moving project files to local drives instead of network locations
• Ensuring Microsoft Word is properly installed and functioning
• Disabling add-ins and antivirus software for testing
• Testing on multiple machines and user profiles
• Rebooting the system and reinstalling Storyline

Unfortunately, none of these steps have resolved the issue.

Has anyone recently encountered a similar issue where Legacy Word Export continued to fail even after all documented workarounds were attempted?

Were there any additional troubleshooting steps, registry changes, Office configuration fixes, or known compatibility issues that helped resolve it?

Any guidance would be greatly appreciated.

Thank you!