Font size changes between computers
Jan 10, 2013
Hey guys,
I've been having a problem that has me baffled. My team regularly develops quizzes where one member will edit another member's work on a different machine. Regularly, but not always, the other member opens the file to see that the font sizes have changed on every screen. So if I have a quiz with a screen like this:
I can save and re-open the file on my computer and it will remain predictably consistent. But when another team member opens the same file on their computer, they see this:
I've been unable to identify the source of this problem. Any ideas?
Regards,
Bill
6 Replies
Hi Bill. Welcome to E-Learning Heroes!
That does sound strange. The first thing I would have your team member check is the DPI on their machine.
Storyline will function as expected when Windows is set to 96 DPI (dots per inch).
Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:
* Elements of the application are misplaced or distorted.
* Objects are misplaced or distorted when previewed or published.
* Zoomed images don't work as expected.
* Font sizes are incorrect after using the translation features.
Here's how you can switch to 96 DPI:
http://articulate.com/support/kb_article.php?product=st1&id=wrq3kowg4jww
We also recently found an issue with a Microsoft update that causes some issues with fonts. If you're using OpenType (OTF) fonts in Articulate Storyline, you may find that text doesn't look right when you preview or publish. Storyline supports OpenType fonts. However, a Microsoft Windows update released December 11, 2012 prevents OpenType fonts from rendering properly.
Thank you, Christine. My system was set to 120 dpi, so I've set it down to 96. I'll make sure the rest of the team is consistent and see if that resolves the issue.
The info provided mentions Storyline, not Quizmaker. I assume the solution applies to them both, but assumptions tend to get me in trouble. Can you verify it applies to Quizmaker as well?
Sorry about that Bill,
Yes, you'll want to check the settings and the update information for Quizmaker as well.
If you're using OpenType (OTF) fonts in Articulate Studio '09 (Presenter, Engage and Quizmaker), you may find that text is missing or doesn't look right when you preview or publish. Please review the following article for more information and solutions:
I just want to confirm that our team has been using 96dpi for a while now and this problem has yet to resurface. Yay! You guys rock!
Awesome, Bill! Very glad to hear it
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