Hello-I published a Storyline 360 course to Review 360, tested it on Friday, 6.11.21 and it was working. It is now stuck with the message "This item is still processing and will be shown here automatically when ready." I do not see an error message that the site is down. My stakeholders are reviewing today. Here's the link: https://360.articulate.com/review/content/8e24d43c-bdbe-4b2d-b695-0ca3b045afdc/review
I was able to manually upload, but that resulted in same "processing" message. Also tried publishing as a new version and same message... "This item is still processing and will be shown here automatically when ready."
I'm sorry to hear you're unable to publish to Review 360! We're currently investigating an outage that affects publishing from the desktop apps to Review 360. You can stay up to date on our progress and subscribe for updates on our status page:
Just here to say the same thing, and I have a bunch of small storyline files going into Rise, and can not get any of them to work and am trying to meet a hard deadline.
Hello! I'll add my voice to the chorus. I'm publishing a single slide with one button on it to add to a Rise course (needed to execute JavaScript). This is my first time experiencing this issue. I tried republishing an update and it's still happening.
Greetings I am having issues with my project in Storyline. Upon publishing my project I receive a message that states: "This item is still processing and will be shown here automatically when ready." Please help.
Respectfully,
Johnnie Hodges
Training Specialist, Manufacturing Training Branch
Center for Excellence, OHR
Western Currency Facility, Ft. Worth, TX
Bureau of Engraving and Printing
E-mail: Johnnie.Hodges@bep.gov Office phone: (817) 847-3876
Is this happening with every file you attempt to publish to Review 360, or a specific one?
As Leslie mentioned above, we had an incident a few weeks ago, but Review 360 has been working without any issues since then. You can check the status here.
I also wanted to add a quick note: it looks like your signature came through when you replied via email. You can remove it by clicking 'Edit' below your response. Here's a quick Peek 360 video if you need help.
56 Replies
I am experiencing this as well.
Yes, happening here too. Stuck when trying to publish to Review.
I was able to manually upload, but that resulted in same "processing" message. Also tried publishing as a new version and same message... "This item is still processing and will be shown here automatically when ready."
Same here!
Hi, everyone,
I'm sorry to hear you're unable to publish to Review 360! We're currently investigating an outage that affects publishing from the desktop apps to Review 360. You can stay up to date on our progress and subscribe for updates on our status page:
Articulate Status
I'll also come back to update this discussion when a fix is in place!
can you confirm if there is another outage and when it might be resolved? thank you!
Thank you Maria!
Same issue.
I'm also having the same issue :( all of the ones I published for the last few hours are showing this message.
Same problem here. Hoping for a fast fix!
Well, now I know I am not the only one!
Just here to say the same thing, and I have a bunch of small storyline files going into Rise, and can not get any of them to work and am trying to meet a hard deadline.
Uh. All services are NOT operational!
I can still not publish to Articulate Review and it hangs up at the same place.
This item is still processing and will be shown here automatically when ready.
Hi, everyone!
As promised, here's the update: Review 360 is now working normally, and we're monitoring carefully.
Please let us know if you're still running into issues.
Thank you for your help!
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I confirm, I also have the same problem.
I'm having the same issue. Tried publishing in Review a few times, but it just keeps showing the "item still processing....." message.
Hello Simone and George,
We do not have an outage at this time. You can track our status online here.
Please note you can always reach our support team directly here.
Hello! I'll add my voice to the chorus. I'm publishing a single slide with one button on it to add to a Rise course (needed to execute JavaScript). This is my first time experiencing this issue. I tried republishing an update and it's still happening.
Update: the published slide is now available in Review 360.
I appreciate the update, Carol.
We did have an incident, but things are looking good now.
Review 360 items are processing normally again. We're continuing to monitor the performance, and we'll let you know once we're fully resolved.
You can always follow our status here, and please let us know if you run into any more trouble.
Greetings I am having issues with my project in Storyline. Upon publishing my project I receive a message that states: "This item is still processing and will be shown here automatically when ready." Please help.
Respectfully,
Johnnie Hodges
Training Specialist, Manufacturing Training Branch
Center for Excellence, OHR
Western Currency Facility, Ft. Worth, TX
Bureau of Engraving and Printing
E-mail: Johnnie.Hodges@bep.gov
Office phone: (817) 847-3876
Hi, Johnnie.
I'm happy to help you troubleshoot!
Is this happening with every file you attempt to publish to Review 360, or a specific one?
As Leslie mentioned above, we had an incident a few weeks ago, but Review 360 has been working without any issues since then. You can check the status here.
If you're still experiencing this and it's on a specific file, I recommend sharing the .story file with us through a case so we can investigate this further.
I also wanted to add a quick note: it looks like your signature came through when you replied via email. You can remove it by clicking 'Edit' below your response. Here's a quick Peek 360 video if you need help.
I am seeing this issue today. Is Review 360 experiencing an outage, or is it something on my end?