Hello-I published a Storyline 360 course to Review 360, tested it on Friday, 6.11.21 and it was working. It is now stuck with the message "This item is still processing and will be shown here automatically when ready." I do not see an error message that the site is down. My stakeholders are reviewing today. Here's the link: https://360.articulate.com/review/content/8e24d43c-bdbe-4b2d-b695-0ca3b045afdc/review
I apologize that Review 360 is not working for you today.
I tested this on my end and was able to publish a course to Review 360 and view it (in updated Chrome browser). We do not have an outage reported with Review 360; you can check the status here.
Are you experiencing this issue with one specific or multiple files?
What browser are you using to view the course in Review 360, or is this happening in several browsers?
If this issue happens with one particular file, you can share it with us in a case so we can troubleshoot further.
Was this issue ever resolved? Is the a fix? If I publish the course to as a new course (or manually upload), it works. When try to overwrite with a new version, I receive the message. The new course could work as a solution but I already have 75 client comments in the first one. Asking them to compare the two versions does not make Storyline or me look very good.
Sounds like the issue is with the existing course, since publishing to a new course and manually uploading works without any issues for you. I got you in touch with our support team so they can take a closer look at your published course. They'll be reaching out to you shortly!
I am having this idential problem. My install is up-to-date and it's now October 2022. I can see posts about this issue going back 5 years. Please, no happy-smiley replies unless they are to describe an actual fix. I note that Articulate have raised their prices but not their game...
Sorry to hear that you encountered a similar issue.
Not all causes of the behavior are the same, so we need to investigate a little bit to identify the fix for each project file that encounters the issue. I opened a case on your behalf, and our support team will be reaching out shortly to help with your project file.
I'm sorry that Review 360 is freezing up on you! I have opened a support case for you regarding this on your behalf. Our support engineers will get in touch with you via email to help you with your file.
Sorry to hear you're having trouble publishing to Review 360 as well.
If this is your first time publishing to Review 360, ensure that your organization is set up to allow connections to all of Articulate's endpoints. This step is important since uploading courses to Review 360 would be blocked otherwise.
If this isn't your first time publishing to Review 360, try publishing a blank course to isolate if the behavior is happening to all of your courses. If all courses are affected, do a repair of your Storyline 360 installation to fix the issue. If only a few courses are unable to be published to Review 360, please share a copy of the affected project file/s here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!
56 Replies
Hi Jen!
I apologize that Review 360 is not working for you today.
I tested this on my end and was able to publish a course to Review 360 and view it (in updated Chrome browser). We do not have an outage reported with Review 360; you can check the status here.
If this issue happens with one particular file, you can share it with us in a case so we can troubleshoot further.
Was this issue ever resolved? Is the a fix? If I publish the course to as a new course (or manually upload), it works. When try to overwrite with a new version, I receive the message. The new course could work as a solution but I already have 75 client comments in the first one. Asking them to compare the two versions does not make Storyline or me look very good.
Hi Dave,
Sounds like the issue is with the existing course, since publishing to a new course and manually uploading works without any issues for you. I got you in touch with our support team so they can take a closer look at your published course. They'll be reaching out to you shortly!
I am having this idential problem. My install is up-to-date and it's now October 2022. I can see posts about this issue going back 5 years. Please, no happy-smiley replies unless they are to describe an actual fix. I note that Articulate have raised their prices but not their game...
Hi Mark,
Sorry to hear that you encountered a similar issue.
Not all causes of the behavior are the same, so we need to investigate a little bit to identify the fix for each project file that encounters the issue. I opened a case on your behalf, and our support team will be reaching out shortly to help with your project file.
Same issue. All uploads say “This item is still processing and will be shown here automatically when ready.”
Hi Lindsay,
I'm sorry that Review 360 is freezing up on you! I have opened a support case for you regarding this on your behalf. Our support engineers will get in touch with you via email to help you with your file.
Thanks for reaching out!
I am also having trouble in my course. Can you help me to fix it? Thanks!
Hi Wei Wu,
Sorry to hear you're having trouble publishing to Review 360 as well.
If this is your first time publishing to Review 360, ensure that your organization is set up to allow connections to all of Articulate's endpoints. This step is important since uploading courses to Review 360 would be blocked otherwise.
If this isn't your first time publishing to Review 360, try publishing a blank course to isolate if the behavior is happening to all of your courses. If all courses are affected, do a repair of your Storyline 360 installation to fix the issue. If only a few courses are unable to be published to Review 360, please share a copy of the affected project file/s here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!