The Asset naming conventions in the SCORM content folder are too long, causing an error in Success Factors LMS. Why does RISE produce such long asset names and how can this be fixed without having to rename every file?
Rise 360 gives media files a unique identifier in the name, which is required for locating the file at runtime. However, some of those file names look uncharacteristically long.
Do your original file names contain characters outside of the English alphabet, numbers, or dashes (-)?
For example, do they contain accented characters or other symbols? These could cause longer file names.
Could you clarify your response? We're having a similar problem with 3 of our customers. We do not include any non-English characters or symbols in our original files. Once we've checked that, and the files names are still too long, what can we do? Several customers are asking us for a string that's less than 75 characters, and it looks like the file name you're assigning is already 70 characters. What have others done?
Hi, Joe. Could we have a closer look at your output? You can share it with us privately here, and we'll delete it when we're done troubleshooting.
In my output, I'm seeing around 16 characters being added to .jpg and .mp4 files, for example. I want to make sure we understand what type of assets of yours are getting encoded with additional characters, and if we have an issue we can reproduce and fix!
Joe DiDonato | 805.823.3552
Chief Of Staff | Baker Communications, Inc.
BCI celebrates 40 years of customer success in 2019!
World-class performance never happens by accident
www.BCICorp.com Congratulations to our 2017, 2018 and 2019 Learning! 100 Award Winners…
Read the story of these inspiring results… then let’s get started on your next breakthrough!
That is 131 characters. The bold part is 75 characters for perspective. 75 characters is what we're asking to stay under to use their in-house platform.
Thanks for that list, Joe! Those file names do look unusually long. It looks like you pulled that list from the lmsmanifest.xml file.
If you don't mind, you can privately share the entire zipped output from Rise 360 with us here so we can have a closer look. It would also be helpful to share an original asset file, like the customer centric value hypothesis file you highlighted. Reference this discussion to keep everything together -- We'll be happy to help!
Hi there, Joe. Replying via email posts to the community discussion. Just a heads up in case you didn't want that link to be publicly available! You can delete it here. In the meantime, I downloaded the content, and I'll have a look.
Was this ever resolved? I am having issues as well with assets being given uncharacteristically long names when I publish my storyline courses making it very difficult to import it into my platform, which limits file names. I have had to go in and manually change the names of the assets and edit the javascript references. This is extraordinarily time consuming and is a problem that doesn't seem like it should be happening.
Hi there James! Would you be able to send us a copy of a Storyline course where you're seeing the issue with the asset file names? You can do this privately using this link, and one of our customer support engineers will reach out to you directly to help troubleshoot your issue. Thanks!
I've had this problem since day one. I'd like to use the file attachment block but it creates a long string of characters and doesn't correspond the the file names we call out in our training videos. Why can't it just be the actual file name? Is there a workaround?
That is supposed to be "3D_Wireframe_Construction" without all of the jibberish.
Is this renaming files a feature by convention? It makes my life harder because I have to link to a separate directory and access files via HTML links because these unusual filenames make for a poor user experience. If there's a workaround or a way I can name my files differently please let me know.
Help! This is apparently my issue as well, except I don't know what action to take. It's taken me a couple of weeks to get this far (discovering the issue). Can someone please help me know what to do so I can successfully upload my Rise modules into Success Factors? Example from Asset file attached. Thanks!
Sorry to hear about your experience with file names in Rise 360. We're working on improving this part of Rise 360!
If you are experiencing issues with your courses because of the length of the files included in the published output, don't hesitate to open a case with our support team here so we can take a look at how to address the behavior.
This is an issue that has come up with our team as well (one of my colleagues already opened a case). Is there any new shareable knowledge or resolution or official recommended workaround for this 'long file name preventing SCORM upload' issue from Articulate?
I have had this issue and it’s always been a video file with a long name. I’ve shortened the original video title, replaced the offending video with the (same video new title) and uploaded. I’ve done it enough times that I now pay attention to the length of the title before I upload the first time.
Hello Kirsten, thank you for your quick and helpful response. For now at least, we're introducing the same workaround in our team, until such time that length (especially that of the auto-generated string in the name) won't matter anymore... I guess like every habit, paying attention to this is learnable. Cheers, Balint
18 Replies
Hi Jesse!
Rise 360 gives media files a unique identifier in the name, which is required for locating the file at runtime. However, some of those file names look uncharacteristically long.
Do your original file names contain characters outside of the English alphabet, numbers, or dashes (-)?
For example, do they contain accented characters or other symbols? These could cause longer file names.
Alyssa,
Could you clarify your response? We're having a similar problem with 3 of our customers. We do not include any non-English characters or symbols in our original files. Once we've checked that, and the files names are still too long, what can we do? Several customers are asking us for a string that's less than 75 characters, and it looks like the file name you're assigning is already 70 characters. What have others done?
Hi, Joe. Could we have a closer look at your output? You can share it with us privately here, and we'll delete it when we're done troubleshooting.
In my output, I'm seeing around 16 characters being added to .jpg and .mp4 files, for example. I want to make sure we understand what type of assets of yours are getting encoded with additional characters, and if we have an issue we can reproduce and fix!
Here you go. Attached.
Warm regards,
Joe DiDonato | 805.823.3552
Chief Of Staff | Baker Communications, Inc.
BCI celebrates 40 years of customer success in 2019!
World-class performance never happens by accident
www.BCICorp.com
Congratulations to our 2017, 2018 and 2019 Learning! 100 Award Winners…
Read the story of these inspiring results… then let’s get started on your next breakthrough!
Here’s an example:
scormcontent\assets\dPforYlbExfJ7Uwp
Hi Joe,
It looks like you meant to share your Rise 360 output file with us, but it didn't come through.
Could you please click this link to open the discussion, then attach the output file to a new reply in the discussion thread?
We'll be standing by!
Attached. Also
Here is an example:
scormcontent\assets\dPforYlbExfJ7Uwp_transcoded-_SuzZavASg7A8dzg-m-01-02-20-20-customer-20-centric-20-value-20-hypothesis-00001.png
That is 131 characters. The bold part is 75 characters for perspective. 75 characters is what we're asking to stay under to use their in-house platform.
Thanks for that list, Joe! Those file names do look unusually long. It looks like you pulled that list from the
lmsmanifest.xmlfile.If you don't mind, you can privately share the entire zipped output from Rise 360 with us here so we can have a closer look. It would also be helpful to share an original asset file, like the
customer centric value hypothesisfile you highlighted. Reference this discussion to keep everything together -- We'll be happy to help!This post was removed by the author
Hi there, Joe. Replying via email posts to the community discussion. Just a heads up in case you didn't want that link to be publicly available! You can delete it here. In the meantime, I downloaded the content, and I'll have a look.
Was this ever resolved? I am having issues as well with assets being given uncharacteristically long names when I publish my storyline courses making it very difficult to import it into my platform, which limits file names. I have had to go in and manually change the names of the assets and edit the javascript references. This is extraordinarily time consuming and is a problem that doesn't seem like it should be happening.
Hi there James! Would you be able to send us a copy of a Storyline course where you're seeing the issue with the asset file names? You can do this privately using this link, and one of our customer support engineers will reach out to you directly to help troubleshoot your issue. Thanks!
I've had this problem since day one. I'd like to use the file attachment block but it creates a long string of characters and doesn't correspond the the file names we call out in our training videos. Why can't it just be the actual file name? Is there a workaround?
I0s9dGPb6UOizWR0-3D_Wireframe_Construction
That is supposed to be "3D_Wireframe_Construction" without all of the jibberish.
Is this renaming files a feature by convention? It makes my life harder because I have to link to a separate directory and access files via HTML links because these unusual filenames make for a poor user experience. If there's a workaround or a way I can name my files differently please let me know.
Help! This is apparently my issue as well, except I don't know what action to take. It's taken me a couple of weeks to get this far (discovering the issue). Can someone please help me know what to do so I can successfully upload my Rise modules into Success Factors? Example from Asset file attached. Thanks!
Hello Kirsten and Jeremy,
Sorry to hear about your experience with file names in Rise 360. We're working on improving this part of Rise 360!
If you are experiencing issues with your courses because of the length of the files included in the published output, don't hesitate to open a case with our support team here so we can take a look at how to address the behavior.
Hello Articulate Folks,
This is an issue that has come up with our team as well (one of my colleagues already opened a case). Is there any new shareable knowledge or resolution or official recommended workaround for this 'long file name preventing SCORM upload' issue from Articulate?
I have had this issue and it’s always been a video file with a long name. I’ve shortened the original video title, replaced the offending video with the (same video new title) and uploaded. I’ve done it enough times that I now pay attention to the length of the title before I upload the first time.
Kirsten Martindale
770-710-6264
Hello Kirsten, thank you for your quick and helpful response. For now at least, we're introducing the same workaround in our team, until such time that length (especially that of the auto-generated string in the name) won't matter anymore... I guess like every habit, paying attention to this is learnable. Cheers, Balint