Asset Naming Conventions Too Long

Hi Jesse!

Rise 360 gives media files a unique identifier in the name, which is required for locating the file at runtime. However, some of those file names look uncharacteristically long.

Do your original file names contain characters outside of the English alphabet, numbers, or dashes (-)? 

For example, do they contain accented characters or other symbols? These could cause longer file names. 

Alyssa,

Could you clarify your response?  We're having a similar problem with 3 of our customers.  We do not include any non-English characters or symbols in our original files.  Once we've checked that, and the files names are still too long, what can we do?  Several customers are asking us for a string that's less than 75 characters, and it looks like the file name you're assigning is already 70 characters.  What have others done?

Hi Joe,

It looks like you meant to share your Rise 360 output file with us, but it didn't come through.

Could you please click this link to open the discussion, then attach the output file to a new reply in the discussion thread?

We'll be standing by! 

Attached.  Also 

Here is an example:

scormcontent\assets\dPforYlbExfJ7Uwp_transcoded-_SuzZavASg7A8dzg-m-01-02-20-20-customer-20-centric-20-value-20-hypothesis-00001.png

That is 131 characters. The bold part is 75 characters for perspective.  75 characters is what we're asking to stay under to use their in-house platform.

Hi there, Joe. Replying via email posts to the community discussion. Just a heads up in case you didn't want that link to be publicly available! You can delete it here. In the meantime, I downloaded the content, and I'll have a look.

Was this ever resolved? I am having issues as well with assets being given uncharacteristically long names when I publish my storyline courses making it very difficult to import it into my platform, which limits file names. I have had to go in and manually change the names of the assets and edit the javascript references. This is extraordinarily time consuming and is a problem that doesn't seem like it should be happening. 

Hi there James! Would you be able to send us a copy of a Storyline course where you're seeing the issue with the asset file names? You can do this privately using this link, and one of our customer support engineers will reach out to you directly to help troubleshoot your issue.  Thanks!

I've had this problem since day one. I'd like to use the file attachment block but it creates a long string of characters and doesn't correspond the the file names we call out in our training videos. Why can't it just be the actual file name? Is there a workaround? 

I0s9dGPb6UOizWR0-3D_Wireframe_Construction

That is supposed to be "3D_Wireframe_Construction" without all of the jibberish.

Is this renaming files a feature by convention? It makes my life harder because I have to link to a separate directory and access files via HTML links because these unusual filenames make for a poor user experience. If there's a workaround or a way I can name my files differently please let me know. 

Help! This is apparently my issue as well, except I don't know what action to take. It's taken me a couple of weeks to get this far (discovering the issue). Can someone please help me know what to do so I can successfully upload my Rise modules into Success Factors? Example from Asset file attached. Thanks!